PROGRAM MANAGER

Position Type: Direct Hire

Position Shift: 1st Shift, 7:00am-3:00pm

Position Salary: $65K-$75K (Based on experience)

Position Location: Solon, OH

A Program Manager assists and coordinates customer activities to enable customer service satisfaction. They work directly with clients (both internal and external) to tailor our services to meet each client's specific needs, using their customer focused and administrative skills to ensure the smooth day-to-day implementation of production, engineering, and administrative assistance for quality and on time delivery. You will work in a very fast-paced, demanding, but rewarding, electronic contract manufacturing environment. This role has high visibility to the customer base and will require exceptional professionalism and commitment to excellence in management services for our customers.

Responsibilities Include:

• Provide a single point of business focus for customer programs
• Develops and maintains current plans for meeting customer expectations and satisfaction
• Understands and stays current with customer and business requirements and refines them to specific deliverables.
• Management of cross-functional Customer Program Teams in a matrix’s environment.
• Identifies, pursues, and wins new business from existing customers.
• Communicates program requirements on an on-going basis to functional and business management and ensures that management stays appropriately engaged in the program.
• Conducts regular program reviews, both internally and with customers, in order to assess program status results.
• Assures program maintains acceptable level of profitability and performance requirements.
• Separates and manages business issues requiring attention and action from issues to be handled by normal functional processes.
• Identifies and ensures appropriate cross-functional projects and problem solving actions are in place to address program issues.
• Maintains adequate technical depth and managerial skill to address customer issues and resource prioritization.

Education and Experience:

• Prefer, but not required, a Bachelor’s degree or equivalent in business administration or applicable discipline.
• Five years’ experience working in a program management/customer support role and interfacing with clients on a frequent basis.
• Previous experience working in an electronic manufacturing environment is desired but not required.