Program Manager

Company Overview:
Our client is a project and program management firm that specializes in managing high volumes of small- and medium-sized projects across multiple industries, including financial services, healthcare, utilities, and transportation. The organization is experiencing continued growth and is recognized for its operational excellence, project execution capabilities, and collaborative culture.

Location: Charlotte (Hybrid schedule)
Travel: Up to 50% to project sites and periodic corporate meetings

Position Summary:

The Program Manager will provide leadership for client-facing facilities maintenance capital and infrastructure programs, overseeing planning, execution, financial performance, stakeholder management, and team development. This individual will manage multiple client programs simultaneously and work closely with project management teams to ensure successful project delivery, operational efficiency, and long-term program success.

Key Responsibilities:

• Serve as the primary relationship manager for key client stakeholders.
• Develop and execute account-level strategies aligned with client objectives.
• Lead program planning, implementation, and ongoing operational improvements.
• Oversee project managers and program teams to ensure successful execution.
• Manage budgets, forecasting, profitability reviews, and cost controls.
• Approve client invoices and monitor program financial performance.
• Develop reporting and performance metrics for clients and internal leadership.
• Facilitate stakeholder meetings and communicate program status and objectives.
• Identify risks, implement mitigation strategies, and drive continuous improvement initiatives.
• Support the launch of new client programs, including project governance and communication plans.

Qualifications:

• Bachelor's degree in Engineering, Construction Management, or a related field.
• 8+ years of project or program management experience, within commercial construction, facilities, capital projects, or related industries.
• Demonstrated experience managing multiple projects and stakeholders simultaneously.
• Strong budgeting, cost control, strategic planning, and risk management capabilities.
• PMP certification preferred.
• Experience with project scheduling and estimating tools such as Primavera P6 or similar platforms.
• Proven leadership skills with the ability to develop teams and drive accountability.

Ideal Background:

• Program Management
• Construction Project Management
• Facilities Capital Programs
• Capital Improvements
• Commercial Construction
• Infrastructure Projects
• Client Relationship Management
• Budget & P&L Oversight
• Strategic Planning
• Team Leadership
• Risk Management
• Primavera P6 or comparable scheduling software

Why Opportunity is Attractive:

• Opportunity to lead high-visibility client programs.
• Significant autonomy and influence on operational strategy.
• Collaborative, people-focused culture.
• Strong growth trajectory with opportunities for career advancement and leadership development.