Program Manager

Job Summary Our client, a leading financial services provider, is seeking a Compliance Operations / Program Manager to support a compliance operations team responsible for administering and coordinating operating rules of compliance for clients. This team serves as the operational arm of the compliance process, ensuring required actions are executed accurately, efficiently, and in accordance with established network requirements. The role focuses on compliance administration, reporting, documentation, stakeholder communication, and operational support within a fast-paced, high-volume environment. This is an excellent opportunity for someone who thrives in process-driven environments, enjoys working with data and reporting, and has strong organizational and communication skills. Key Responsibilities Process client waiver requests according to established procedures and service-level expectations Generate, maintain, and distribute compliance-related reports and documentation Prepare and send formal client communications, notifications, and compliance correspondence Support fee administration and waiver processing activities Maintain accurate compliance records and case information within Salesforce Review data and documentation for accuracy, completeness, and procedural compliance Coordinate compliance-related activities and follow-up actions with internal stakeholders Support monitoring, reporting, and operational compliance administration Assist with additional compliance and operational activities as needed Identify opportunities for process improvements and operational efficiencies Required Qualifications Strong Salesforce experience (required) Experience with reporting and data management Strong written communication and documentation skills Exceptional attention to detail and commitment to accuracy Strong critical thinking and problem-solving abilities Ability to manage multiple priorities in a high-volume environment Highly organized and process-oriented mindset Experience supporting compliance, regulatory, operational risk, or network administration functions Ability to work independently while collaborating across teams Preferred Qualifications (not a must) Familiarity with network operating rules and compliance processes Experience within financial services organizations Basic Microsoft Excel skills Exposure to Snowflake, Teradata, or similar data platforms Experience supporting merchant, acquirer, or payment network programs Key Competencies Compliance Administration Salesforce Reporting & Data Management Operational Support Process Improvement Documentation Management Stakeholder Communication Critical Thinking Attention to Detail Organization & Prioritization Work Environment Location: Chicago, Illinois Hybrid: Tuesday - Thursday on site Compensation & Benefits Pay Range: The approximate pay range for this position is between $37.00 and $54.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee Stock Ownership Plan 401K offered #J-18808-Ljbffr