Position Details
Program Manager Iii Apply
Being part of the Partnership Operations Team offers a unique opportunity to impact our global payment ecosystem and contribute to the overarching goal of creating seamless transaction experiences. This role allows you to leverage your leadership skills in a high-impact environment, working with a team dedicated to innovation and excellence in the field of payment processing and partner management. Success in this role is built on robust analytical and critical thinking skills, strong business acumen, and the ability to manage diverse programs effectively.
The Program Manager will be instrumental in driving the Partnership Operations Team's mission to ensure reliable and optimized payment processing operations across global partners, enabling seamless transactions within our ecosystem. This role involves strategic oversight and hands-on management of non-IT projects, focusing on payment systems, commerce platforms, and risk management.
Ideal Candidate Profile:
- Passionate about advancements in payment technologies and systems.
- Demonstrated ability to influence change and drive project management initiatives within large organizations.
- Extensive experience in managing end-to-end projects or programs, particularly in non-IT fields related to financial systems and operational efficiencies.
Responsibilities/Day-to-Day Activities:
- Collaborate closely with internal stakeholders and external partners to align project goals and ensure seamless integration of new systems and processes.
- Monitor project progress, adjusting strategies and resources as needed to meet deadlines and performance metrics.
- Lead cross-functional teams, providing guidance and feedback, and fostering an environment of continuous learning and improvement.
- Develop and maintain standard internal project and process documentation.
- Design and implement scalable solutions to support our global partners, enhancing the efficiency and productivity of our operations.
- Investigate and provide timely and accurate responses to reported escalations across multiple channels.
- Drive continuous improvements in efficiency, productivity, and customer experience.
Must haves:
- Experience in Ambiguous Environments: Proven track record of successfully driving projects from ideation to launch in ambiguous and dynamic settings.
- Expertise in Payment Processing Systems: Deep knowledge of core payment processing, commerce platforms, and risk systems.
- Problem-Solving and Analytical Skills: Strong ability to assess, analyze, and resolve complex issues, distilling complexity into clear and actionable solutions.
- Strong stakeholder management experience.
- Experience with optimization, incidents, and issues.
- Experience with Google Suites (docs, slides).
- Ability to develop rapport with internal and external teams and maintain strong working relationships.
- Ability to meet aggressive deadlines and juggle multiple varying priorities that vary from day to day.
- Ability to influence key stakeholders and resolve conflicts with limited need to escalate to next-level leadership.
Nice to have:
- Creative problem solving (not always going with the obvious answer; ability to think strategically and not just solving for immediate problem).
- Basic SQL queries.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal opportunity employer and value diversity, equality, inclusion, and respect for people.
- The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OrangePeople-Wiki/Knowledge Base.
- Provide status reports to OrangePeople Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal OrangePeople Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal OrangePeople Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
