Program Manager page is loaded## Program Managerlocations: St. Clair MI Port Hurontime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100331**Job Description:****Salary: $69,000/year****Our efforts in Michigan have been consistently recognized!****Recent Awards:****Michigan Top Workplaces - 2015-2025****Crain's Detroit Business Private 200 - 2025 (and Crain's Cool Places to Work!)****Best & Brightest Companies to Work for in the Nation - 2012-2025 (and Metro Detroit!)****Scope of Position:** Support and improve youth program operations, performance, and customer engagement by providing leadership and direction to program staff to ensure excellent customer service and contract policies and outcomes are obtained. **Essential Functions:** · Work with EDSI leadership and direct staff to ensure that customer flow, service delivery and data management are efficient and effective · Oversee the participants’ case management files and ensure contract regulations are being adhered to · Draft quarterly team goals, build consensus on key performance indicators, and evaluate performance with respect to contract obligations and timely data entry · Manage and create reports in the system of record · Establish and maintain partnerships with required partners, community agencies, and other youth organizations · Provide positive vision for required changes during program operation · Utilize positive communication techniques to resolve issues · Communicate with staff to incorporate appropriate concepts/suggestions · Facilitate weekly staff meetings · Monitor program budgets and spending, and provide input to Project Coordinator regarding program fiscal matters · Review and approve staff schedules, timesheets, and time off requests · Respond in a timely manner to requests from the funder · Ensure compliance with federal, state, and local youth policies and procedures · Analyze performance, and compile and submit reports for the funding agency and EDSI · Ensure that staff meet performance goals as outlined in the contract and that resources are being utilized appropriately · Provide leadership and direction to staff and conduct staff development as needed · Attend required meetings and apprise staff of discussions held at these meetings · Develop continuous improvement process flows and program documentation · Other opportunities as available **Education and Experience Requirements:** · Bachelor’s degree strongly preferred, or equivalent experience · At least three years of professional experience, including one year of management or supervisory experience · Experience in a team-oriented environment · Ability to converse with a wide range of professionals and demonstrate a positive professional attitude · Excellent communication and problem-solving skills · Proficiency in Microsoft Office applications · Valid driver’s license requiredBring your expertise to EDSI and live our values every day: Show Up, Smile and Support!EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr