Program Manager - ServiceNow

Emp Type: W2 or 1099........ (No C2C)

Visa: H1B, H4EAD, GCEAD, L2, Green Card, US Citizens (Only USA Applicants)

Workplace Type: Dallas - TX/ Tampa- FL - Hybrid

Responsibilities:

• Lead a highly talented technical ServiceNow team to plan, design, develop, test, and implement complex solutions.
• Leverage your knowledge and experience to ideate end-to-end solutions on the ServiceNow platform for Incident Management, Request Management, Change Management, Discovery, Asset Management, CMDB, and Security Incident Response, etc.
• Build a trusted partnership with global process owners; collaborate with members of product teams to ensure successful, technically sound features enhancements.
• Ability to effectively assess and prioritize incoming platform work value based on reach, impact, complexity and effort.
• Evaluate system integration considerations to determine appropriate technology solutions.
• Leverage both proven and innovative technology approaches to solve challenging business problems.
• Create and lead presentations of key solution design, technology architecture concepts, and demonstrations to stakeholders and management.
• Support and empower team members to work in an Agile/Product way of working, assisting in management of velocity, estimation of stories, story assignment, and the leading of daily meetings and bi-weekly user group meetings.
• Ensure timely ServiceNow upgrade process to ensure no adverse impact to our stakeholders.
• Build optimal availability, high data quality, and high performance of the ServiceNow platform.
• Deliver best-in-class technical guidance, coaching, and feedback.
• Define and implement best practices with high levels of emotional intelligence.
• Provide active, hands-on leadership to ensure outcomes are met by the team.
• Own the product, the team, and the outcome. Foster improvement, guide and teach methodology, influence pride and quality.
• Create and share weekly status reports demonstrating team outcomes and accomplishments.
• Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.
• Create a safe space for engineering team members to experiment with technical solutions that may solve customer and/or organizational problems.

Education & Experience Required:

- Bachelor's or Master's degree in computer science, computer engineering or relevant field required w/ 10+ years experience required

• A minimum eight years of experience working with the ServiceNow platform and in technology development, engineering, and product management.
• Experience directly leading a high-performing development team in a complex, dynamic environment, ServiceNow preferred.
• Sufficient ServiceNow technical experience to view and review code and workflow implementations.
• Architectural understanding of API integrations and micro-services approaches.
• Experience in: ServiceNow integrations, scripting languages, reporting and analytics, Agile development methodologies, performance tuning and optimization, and security and compliance.
• Thought leader in strategic direction of ServiceNow design, including alignment of ServiceNow future capability roadmaps with internal Foot Locker roadmaps and strategic plans.
• Exceptional oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological and process experience.
• Optimal teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization.
• Experience in integrations between ServiceNow and other tools/systems including CI/CD & DevOps pipelines.