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Program Manager V Quality Oprations Lead

  • Program Manager V Quality Oprations Lead job type Posted on: Nov 11, 2026
  • Program Manager V Quality Oprations Lead experience level Orangepeople
  • Program Manager V Quality Oprations Lead employment type New York, New York
  • Program Manager V Quality Oprations Lead employment type Onsite
  • Program Manager V Quality Oprations Lead salary Full-time
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Job Title :

Program Manager V Quality Oprations Lead

Job Type :

Full-Time

Job Location :

New York New York United States

Remote :

No

Jobcon Logo Job Description :

We are looking for a Program Manager to join our team. As a Program Manager, you will work through outsourcing partners, regional leads, and internal specialist teams in a fast-paced, cross-functional environment. Regional leads own their results; you own an independent, evidence-based view of where quality and product outcomes are falling short, and the recommendations that close the gap. The person who does well here is able to combine intuition, data, and domain expertise to deliver results, is comfortable in operational detail, and is able to bring others along without direct authority.
Key responsibilities:
  • [50 percent of time] Quality and product outcomes
    • Own the quality measurement system for the calls: an automated evaluation that scores close to every recorded call, with a human review loop that keeps it honest, and the standard both hold the operation to.
    • Run a monthly quality review across sites and product focuses: how quality is trending, where it is not meeting the bar, and the top three recommendations to adjust globally. Regional leads and partners then own the fix and account for the result.
    • Maintain and sharpen the metrics that show whether a call changed what a creator went on to do, simple enough that regional leads and partners manage them month on month but sophisticated enough to actually deliver the outcomes we care about.
    • Analyse and understand what's happening on our calls to find what drives outcomes, and feed it back into our treatments - scripts, training and the pitch - working with the teams who own them.
  • [~50% of time] Operations, innovation and AI.
    • Bring AI further into the operation, including AI-assisted and AI-native calling, working through vendor, privacy and contracting requirements properly rather than around them.
    • Work with engineering and operations on the tooling and processes that reduce manual load on regional leads; accept a workaround with an explicit expiry date, not a permanent one.
    • Support the operating rhythm with partners, including performance management of partner delivery against target.
    • Take on cross-cutting priorities as they arise, shaped to the strengths of the person in the role.
What good looks like:
  • First quarter: the quality system and reporting picked up with no break in the rhythm partners rely on, and the first monthly quality reviews landed.
  • Through the year: measurable improvement in creator outcomes on priority products, cost per acquisition held at or below benchmark, and visible reduction in manual operational load.
  • At the end: everything documented and running without you, handed back to the standard it was handed over.
  • You would be measured on movement in creator outcomes by product, the coverage and accuracy of the quality system, the adoption of quality recommendations by regions and partners, cost per acquisition, and delivery on operational and AI initiatives.
Minimum experience:
  • 8+ years in consulting with direct accountability for an operation delivered by a third party, or similar tenure in outsourcing, vendor or programme management.
  • A strongly quantitative, analytical approach: able to frame a question, interrogate the answer, and say honestly how much confidence it deserves.
  • Experience building quality or measurement frameworks and turning insight into scaled, measurable results.
  • A track record of delivering through teams outside your reporting line, across several countries and time zones.
  • Comfortable inheriting live work mid-flight, where priorities move, and the pace is unrelenting.
  • Project/ program management or management consulting.

Preferred experience:
  • Experience working in a large modern tech business.
  • Applied AI or automation in an operational setting.
  • Operations tooling, product or programme management in a modern tech business.
  • Experience in the creator economy, influencer marketing, or digital partnerships.
  • Ability/experience in vibe coding.
Benefits:
  • 401(k).
  • Dental Insurance.
  • Health insurance.
  • Vision insurance.
  • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
  • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:
  • Participate in OP monthly team meetings and participate in team-building efforts.
  • Contribute to OP technical discussions, peer reviews, etc.
  • Contribute content and collaborate via the OP-Wiki/Knowledge Base.
  • Provide status reports to OP Account Management as requested.

About us:
At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.

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Jobcon Logo Position Details

Posted:

Nov 11, 2026

Reference Number:

6871-10050

Employment:

Full-time

City:

New York

Job Origin:

CIEPAL_ORGANIC_FEED

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We are looking for a Program Manager to join our team. As a Program Manager, you will work through outsourcing partners, regional leads, and internal specialist teams in a fast-paced, cross-functional environment. Regional leads own their results; you own an independent, evidence-based view of where quality and product outcomes are falling short, and the recommendations that close the gap. The person who does well here is able to combine intuition, data, and domain expertise to deliver results, is comfortable in operational detail, and is able to bring others along without direct authority.
Key responsibilities:
  • [50 percent of time] Quality and product outcomes
    • Own the quality measurement system for the calls: an automated evaluation that scores close to every recorded call, with a human review loop that keeps it honest, and the standard both hold the operation to.
    • Run a monthly quality review across sites and product focuses: how quality is trending, where it is not meeting the bar, and the top three recommendations to adjust globally. Regional leads and partners then own the fix and account for the result.
    • Maintain and sharpen the metrics that show whether a call changed what a creator went on to do, simple enough that regional leads and partners manage them month on month but sophisticated enough to actually deliver the outcomes we care about.
    • Analyse and understand what's happening on our calls to find what drives outcomes, and feed it back into our treatments - scripts, training and the pitch - working with the teams who own them.
  • [~50% of time] Operations, innovation and AI.
    • Bring AI further into the operation, including AI-assisted and AI-native calling, working through vendor, privacy and contracting requirements properly rather than around them.
    • Work with engineering and operations on the tooling and processes that reduce manual load on regional leads; accept a workaround with an explicit expiry date, not a permanent one.
    • Support the operating rhythm with partners, including performance management of partner delivery against target.
    • Take on cross-cutting priorities as they arise, shaped to the strengths of the person in the role.
What good looks like:
  • First quarter: the quality system and reporting picked up with no break in the rhythm partners rely on, and the first monthly quality reviews landed.
  • Through the year: measurable improvement in creator outcomes on priority products, cost per acquisition held at or below benchmark, and visible reduction in manual operational load.
  • At the end: everything documented and running without you, handed back to the standard it was handed over.
  • You would be measured on movement in creator outcomes by product, the coverage and accuracy of the quality system, the adoption of quality recommendations by regions and partners, cost per acquisition, and delivery on operational and AI initiatives.
Minimum experience:
  • 8+ years in consulting with direct accountability for an operation delivered by a third party, or similar tenure in outsourcing, vendor or programme management.
  • A strongly quantitative, analytical approach: able to frame a question, interrogate the answer, and say honestly how much confidence it deserves.
  • Experience building quality or measurement frameworks and turning insight into scaled, measurable results.
  • A track record of delivering through teams outside your reporting line, across several countries and time zones.
  • Comfortable inheriting live work mid-flight, where priorities move, and the pace is unrelenting.
  • Project/ program management or management consulting.

Preferred experience:
  • Experience working in a large modern tech business.
  • Applied AI or automation in an operational setting.
  • Operations tooling, product or programme management in a modern tech business.
  • Experience in the creator economy, influencer marketing, or digital partnerships.
  • Ability/experience in vibe coding.
Benefits:
  • 401(k).
  • Dental Insurance.
  • Health insurance.
  • Vision insurance.
  • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
  • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:
  • Participate in OP monthly team meetings and participate in team-building efforts.
  • Contribute to OP technical discussions, peer reviews, etc.
  • Contribute content and collaborate via the OP-Wiki/Knowledge Base.
  • Provide status reports to OP Account Management as requested.

About us:
At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.

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