Program Specialist

Location - 429 Drake Ave, Sausalito, CA 94965

Duration - 2 months (Possible extension)

Job Descriptions

• Under general supervision, performs a variety of responsible, complex, and difficult tasks in the development, implementation, and delivery of housing activities; provides a variety of administrative support such as performing programmatic analysis, creating and maintaining program databases and specialty ISSI computer software; assists in the overall coordination of a major program or function; assists clients by providing information and referral as needed; assists in the management of operations programs; performs other related work as assigned.

Example of Duties

• Coordinates and monitors compliance for multiple housing programs involving different and complex regulations, procedures and policies.
• Provides client and applicant assistance, assists in mediation of client-landlord disputes, coordinates services with other divisions within and outside local service agencies.
• Research grant opportunities and assists in assembling grant application and packet; writes and submits renewal grant application for Shelter Plus Care Program.
• Maintains and manages related agency databases in assigned program and troubleshoots problems for and trains staff in related regulatory requirements and the daily operations of specialized computer software and databases.
• Reviews annual interim re-examinations and certifies as appropriate, reviews utilities allowances, rent reasonableness prior to compiling and generating required periodic reports and logs.
• Examines documents, records, and forms for accuracy, completeness and conformance to applicable regulations and policies.
• Leads and assists staff engaged in providing cost housing related services, such as providing information, accepting applications and determining eligibility for program participation and distributes work assignments as needed.
• Performs the administrative support functions in the assigned housing authority program including evaluating applications, maintaining databases and logs generating reports and overseeing the re-certification process.
• Enters data into the specialized computer software, compiles, reviews and/or prepares edit material for reports, rent rolls, and records; prepares specialized reports, documents and correspondence.
• Monitors various aspects of the annual and interim recertification documents for accuracy and compliance with Housing Authority and HUD rules, regulations and procedures.
• Investigates program and/or lease violations, prepares reports and documents for grievance hearings and may represent the agency's case at grievance hearings.
• Conducts client briefings and orientations; handles landlord complaints and landlord-tenant disputes; may inspect units for compliance with established quality standards for verification.
• Participates in training of personnel regarding federal, state, and local housing regulations and agency policy and procedures.
• Ensures adherence to safe work methods, procedures and practices; identifies training opportunities and needs; makes recommendations regarding such to higher level staff.
• May assist Program Manager in the implementation of program changes in compliance with
• HUD regulations and MHA policy.

Qualifications

• Principles, practices, methods and techniques of housing and housing program management and program coordination and monitoring.
• Applicable local, state and federal rules and regulations covering housing assistance programs.
• Modern office equipment and automated data systems, record keeping, rent roll maintenance, policies and procedures surrounding eligibility requirements, and community resources.
• Techniques for dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the phone.
• Community resources available for homeless low-income persons: problems and attitudes of socially, economically, physically and emotionally disadvantaged individuals and

families.

• Techniques for facilitating positive, collaborative working relationships and teamwork and professionally representing the Housing Authority with governing boards and outside agencies.
• Record keeping principles and practices; computer software related to the work and general office administrative best practices.
• Rules and policies governing contracts; contract negotiation and monitoring techniques; modern methods, principles, and procedures related to budgeting, accounting, public housing information, and rental agreements; related housing technical information beyond normal program policies and procedures.

Skill in:

• Interpreting, explaining and applying HUD rules and regulations and procedures when working with staff, clients, landlords outside agencies, and the MHA clients.
• Analyzing and making recommendations on complex housing problems and related data.
• Handling confidential information and materials with discretion and confidentiality.
• Training and providing lead direction to staff in regard to Housing Authority rules and regulations, practices and policies.
• Communicating effectively, both orally and in writing, when working with clients, staff and outside contacts and agencies in the course of work.
• Preparing reports and maintaining logs to monitor accuracy and timeliness of work.
• Advising and assisting clients in obtaining and maintaining subsidized low-income housing assistance.
• Operating standard office equipment, including job-related computer hardware and software applications, facsimile equipment and multi-line telephones.

Education and Experience:

• Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
• NAHRO or HUD certification as a Public Housing Manager or Occupancy Specialist may be substituted for the post-high school education requirement.