Program Support AssistantThe position serves as assistant to the Vet Center Director, providing a wide range of staff assistance to the supervisor, and to other office staff members.Accepting applications from 02/12/2026 to 02/23/2026.Salary: $50,460 to $74,016 per year. The actual salary range will be determined by the selected location.Pay scale & grade: GS 7Locations: Four vacancies in Rocky Hill, CT; White Oak, PA; Williamsport, PA; and Wheeling, WV.This position is not authorized for telework. This is not a virtual position.Position Description/PD#: Program Support Assistant/PD59893AAdministrative Duties 50%Proficient in the use of various Microsoft Office Suite Programs to include but is not limited to: Word, Power Point, Excel and Outlook.Updating assigned Vet Center data on a regular basis in established databases (RCSNet) and other programs or systems.Making suggestions for possible modifications to improve effectiveness and efficiency of database use for the field.Reviewing and responding to all correspondence or inquiries the Vet Center receives via telephone, e-mail, and regular mail in a timely manner.Creating, updating, and maintaining all electronic documents for Vet Center staff, and Vet Center administrative folders in shared and personal folders.Serving as primary timekeeper utilizing VA Time and Attendance System.Program Duties 25%Providing administrative support for the assigned Vet Center.Ensuring all office equipment is in working order and, if not, working with appropriate staff to have equipment replaced or fixed in a timely manner.Developing and maintaining tracking systems on all assigned programs or projects.Providing support to Vet Center staff by making copies, scanning information, and faxing information as requested.Creating and maintaining the Vet Center brochures, pamphlets, hand-outs, staff business cards and other Vet Center documents which are used locally by staff.Office Duties 25%Providing a welcoming environment and keeping the front lobby neat and orderly.Greeting all visitors to the Vet Center, determining the nature of their visit, identifying Veterans arriving for appointment, confirming appointment, and contacting counselor to inform that client has arrived.Using independent judgment and Vet Center training to determine situations which require additional professional guidance by Vet Center staff.If the client appears to be in distress, contacting the appropriate Vet Center personnel to handle the Veteran crisis.Work Schedule: M-F 8:00 am-4:30 pmConditions of EmploymentYou must be a U.S. Citizen to apply for this job.To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment.Selective Service Registration is required for males born after 12/31/1959.Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.Subject to background/security investigation.Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/23/2026. You may qualify based on your experience and/or education as described below:Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:Providing administrative and technical support for the management of various programs.Maintaining databases and utilizing various software programs.Scheduling appointments and typing a variety of correspondence.There is no educational substitution at this grade level.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:AccountabilityAttention to DetailCustomer ServiceDecision MakingFlexibilityIntegrity/HonestyInterpersonal SkillsLearningReading ComprehensionReasoningSelf-ManagementStress ToleranceTeamwork