Job Title: Project Analyst Classification: Professional Division: Academic Affairs Department: Information Technology Reports To: Chief Information Officer (CIO) FLSA Status: Salaried, Exempt JOB SUMMARY This position supports the Chief Information Officer (CIO) in the coordination of information technology (IT) projects that span the entire central IT organization and the campus community. Assists with the handing of confidential and sensitive matters. Uses independent judgment. Identifies and participates in the evaluation IT operational process pertinent to objectives of the overall activity. Interacts with IT management and administrators within the university and, as appropriate, within industry and government, to represent and promote the development of strategic programs on a project coordination basis. Assists in managing project execution to ensure adherence to budget, schedule, and scope. ESSENTIAL DUTIES & RESPONSIBILITIES Assists in the development or updating of project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. Monitor or track project milestones and deliverables. Assists with procurement and tracking of IT hardware and software along with processing invoices ensuring that deliverables meet functional and quality requirements within established parameters. Provides oversight on switchboard and IT communication operations. Monitors and analyzes all inbound and outbound call activity trends related to customer interactions. Monitors client support requests and independently audits all requests to ensure quality assurance along with established service level agreements. Monitors resources allocation and staff scheduling. Under general supervision and partnership, analyze project requests, understand business requirements, and explore options for implementation of project requests. Provide high-level estimates of the costs of implementing the project request. Provide recommendation on the plan for installation of new technologies and modification of new processes. Obtains quotes and assists with processing invoices for items needed for approved projects. Prepare project status reports by collecting, analyzing, and summarizing information and trends. Identifies policy and procedure gaps and develops plans to address them. Assist with portfolio management processes and reports. Other duties as assigned by CIO. Classification Summary & Standard Duties Ensures that all schedules are effectively communicated to meet required organizational milestones. Drafts, reviews, finalizes, and submits project status reports and ensures that documentation are complete. Completes technical duties related to operating and administering projects that affect the status and successful completion of various organizational activities. Resolves problems in areas of systems, applications, and equipment through comprehensive review and planning. Conducts final walk through and turnover processes. May be required to coordinate with a few technicians or others who assist in specific assignments. Performs miscellaneous job-related duties as assigned. QUALIFICATIONS Knowledge and understanding of principles, procedures, regulations and standards applicable to the job. Understanding of the University's mission, vision and goals. Demonstrated skills in delivering superior customer service along with short- and long-term planning; problem analysis and resolution; report preparation; interpersonal and organizational communication, both oral and written. Ability to pay close attention to detail along with developing and maintaining effective working relationships; maintain accurate and orderly records; use independent judgment and initiative; organize and direct activities. EXPERIENCE 3-5 years of required experience directly related to the standard duties as outlined. PHYSICAL DEMANDS Moderate lifting up to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and body mobility to stoop, kneel, bend and reach. WORK ENVIRONMENT Work is primarily performed in a university campus environment and requires a flexible schedule including evening and weekend work. Travel for administrative work is expected. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. Lincoln University is an equal opportunity employer and encourages women, people of color, individuals with disabilities, and veterans to apply. The University is committed to enriching its educational experience and its culture through the diversity of its faculty, administration, and staff. #J-18808-Ljbffr