Position Details
Project Coordinator Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Project Coordinator
Work Location: Detroit, MI, 48226
Duration: 13 Months
Job Type: Contract
Work Type: Hybrid
Dept: Vendor Relationship Man
Engagement Description:
- Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams. Duties include:
- Provisioning access to support the outbound call program
- Serving as a liaison between SHS, vendor and SO teams
- Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
- Provide weekly performance reporting
- Monitor performance and request corrective action as appropriate
Top 3 Required Skills/Experience
- Project Management
- Call center experience
- Leadership and analytical experience with data / operations
Required Skills/Experience The rest of the required skills/experience. Include:
- Excellent analytical, organizational, problem solving, verbal and written communication skills.
- Knowledge of project management tools and methodologies.
- Ability to work independently, within a team environment and with multiple priorities.
- Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
- Ability to work closely with the technical support team in understanding and resolving systems issues.
- Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
- Support vendor in achieving performance management, KPIs and SLAs.
- Onboard and train vendor leaders or vendor trainer, as needed.
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Health care experience
- Three or more years experience in related field
Education/Certifications Include:
- Bachelors degree in related field required.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
