Job Description

Servpro Team Fabiani, a leading restoration company serving eastern Pennsylvania and southern New Jersey, is seeking a passionate Contents Restoration Specialist to join our growing team.

In this exciting role, you'll play a pivotal role in expanding our contents restoration division. You will leverage your skills to their fullest potential, contributing to the success of a thriving business within a dynamic industry. We offer a unique opportunity to develop new skills and advance your career while helping our community recover from disasters.

Responsibilities:

· Conduct initial project intake, gather information, and create project scopes.

· Prepare accurate and detailed estimates for content restoration services.

· Manage client communication throughout the restoration process, providing updates, addressing questions, and ensuring a positive experience.

· Schedule appointments for content pack-out, cleaning, restoration, and delivery.

· Oversee project timelines and budgets, identifying and addressing any potential delays or cost overruns.

· Ensure compliance with all industry regulations and standards.

· Handle accounts receivable tasks, including invoicing and payment processing.

· Maintain and manage content restoration software.

· Perform other administrative duties as assigned.

Qualifications:

· Minimum 2 years of experience in a customer service and/or administrative role.

· Strong organizational and time management skills.

· Excellent communication and interpersonal skills, with the ability to build rapport with clients, vendors, and crew members.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook).

· Experience with project management software a plus.

· Prior experience in the contents restoration industry preferred, but not required.

· Ability to work independently and as part of a team.

· Strong attention to detail and a commitment to quality service