Project Manager

Senior Project Manager – BravoTECH is seeking an experienced Senior Project Manager to lead a high‑profile migration from an on‑premise Avaya contact center platform to the NICE cloud contact center solution. This role will be responsible for driving the end‑to‑end migration strategy, coordinating internal business and technical teams, managing the implementation partner, and ensuring a successful transition with minimal disruption to business operations. Responsibilities Lead the end‑to‑end migration from Avaya to the NICE cloud contact center platform. Manage project scope, schedule, budget, risks, dependencies, and overall delivery. Drive the "2-in-a-Box" partnership model, coordinating closely with internal teams and NICE consultants throughout the implementation. Oversee the deployment of a new cloud‑based customer support contact center solution. Serve as the primary liaison between business stakeholders, IT leadership, and NICE, ensuring accountability for project deliverables and timelines. Partner with Customer Support leadership to drive organizational readiness, user adoption, and change management activities. Establish project governance, executive status reporting, issue resolution, and risk mitigation plans. Coordinate integration activities with Salesforce CRM and other enterprise systems. Ensure migration activities follow cloud best practices for security, scalability, reliability, and business continuity. Facilitate cross‑functional collaboration across Infrastructure, Networking, Security, Customer Support, CRM, and Business teams. Provide regular executive updates on project health, milestones, risks, and mitigation strategies. Required Qualifications 8+ years of Project Management experience leading large‑scale enterprise technology initiatives. Proven experience leading cloud migration projects. Experience managing contact center/call center technology implementations or migrations. Experience with Avaya and/or NICE contact center platforms. Experience managing third‑party vendors, implementation partners, and consulting organizations. Experience integrating contact center platforms with Salesforce CRM. Strong leadership, communication, stakeholder management, and executive presentation skills. Experience managing project budgets, schedules, risks, and resource planning. Knowledge of Agile, Waterfall, or hybrid project delivery methodologies. Preferred Qualifications Direct experience migrating from Avaya to NICE CXone or similar cloud contact center platforms. PMP, PMI‑ACP, Scrum Master, or other Project Management certification. Experience with cloud‑based customer service platforms and digital customer engagement solutions. Experience leading organizational change management and user adoption initiatives. Background supporting enterprise customer support or contact center operations. Location & Availability: 4 days onsite in Dallas, Texas. #J-18808-Ljbffr