Role: Project Manager

Location: Onsite

Duration: Long-term

Details:

* Leading end-to-end **Managed Print Services (MPS)** initiatives, including large-scale printer deployments, hardware refreshes, and device lifecycle planning.
* Orchestrating complex installations by coordinating between business users, third-party vendors, and internal technical teams.
* Managing service delivery workflows within **ServiceNow**, focusing on incident resolution, request fulfillment, and aggressive backlog reduction.
* Developing advanced **Power BI** dashboards to monitor SLA metrics, track service performance, and provide transparent project reporting to stakeholders.
* Troubleshooting printer connectivity by leveraging technical knowledge of **LAN/WAN, wireless networks**, and mobile printing environments.
* Collaborating with **Network, IPT, and Mobility** shared service teams to ensure seamless hardware integration and connectivity across the organization.
* Driving continuous service improvements and cost-saving opportunities through proactive asset inventory management and vendor performance reviews.