Title: Project Manager
Reports to: Director of Project Management
Department: Business Development

Responsibility Summary

The Project Manager acts as a liaison between assigned brands and internal departments for new product launches. This role involves coordinating with Business Development, R&D, Quality Assurance, Regulatory, and Operations management to align priorities and commitments to both internal and external customers.

Key Responsibilities

• Monitor project trackers for accuracy and ensure external customer commitments are on schedule, communicating any changes proactively.
• Develop and maintain strong customer relationships to ensure timely product launches and customer satisfaction.
• Manage assigned projects/accounts: Develop and execute project timelines.
• Provide pricing to customers for ancillary services.
• Issue Product Development Requests (PDRs) detailing COG targets, benchmarks, no-no lists, and other specifications.
• Deliver on-time samples, supporting information, pricing, and lead times for all new projects.
• Share final approved pricing with the BOM/PO Coordinator.
• Initiate pricing requests, review quotes, and communicate pricing to customers.
• Maintain project status updates in the project tracker file.
• Schedule and co-lead Gate-Review meetings for all new products in collaboration with the Manager of Project Management.
• Transfer all project details to the operations team for line trials and attend line trials when required, providing customer-related support.
• Manage regulatory requests for assigned customer launches.
• Send annual drug stability letters to assigned customers.
• Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other duties assigned by the manager.
• Schedule weekly/bi-weekly client calls, maintain calendars, and save meeting notes to the public drive.
• Monitor monthly sales targets for accounts and report shortfalls if they occur.
• Inform Business Development of presentation opportunities or new client opportunities.
• Ensure a seamless project handoff to the Customer Services Department while maintaining support to ensure a successful launch.
• Assist in resolving customer complaints by investigating issues, notifying management, and making recommendations for solutions.
• Coordinate communications to align with the organization's goals and objectives.
• Represent the company at meetings and trade shows as needed.

Requirements

• Bachelor’s degree plus 2 years of experience in a fast-paced manufacturing environment preferred, or 3+ years of experience as a Project Manager handling multiple customers/projects simultaneously.
• Detail-oriented with superior organizational and communication skills.
• Strong analytical and problem-solving abilities.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage multiple assignments and priorities effectively.
• Strong interpersonal skills and a positive attitude.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k match