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Project Program Manager Ii
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Posted on: Jul 16, 2026
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Seattle, Washington
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Salary: $124,800 per year
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Onsite
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Full-time
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Job Title :
Project Program Manager Ii
Job Type :
Full-time
Job Location :
Seattle Washington United States
Remote :
No
Job Description :
- The DA team delivers network connections (called "spans") between AWS data centers.
- Each span is a physical + logical link that carries production traffic between two sites.
- The team delivers approximately 120 spans per month across three work types: new builds (57%), capacity expansions on existing connections (38%), and decommissions (5%).
- The team operates follow-the-sun across Dublin and Seattle.
- The TIPM owns project coordination across the full span delivery lifecycle - from the moment a project is accepted from the planning team until the span is operational and carrying traffic.
- They don't configure network devices (that's the engineers), but they ensure every project moves through its milestones without stalling.
Full Delivery Lifecycle (TIPM Scope)
Phase 1 - Intake & Supplier Readiness
- Validate incoming projects - confirm that the planning team has provided all required inputs (hardware positions, fiber paths, port reservations) before the engineering team accepts the project
- Track supplier readiness in parallel - each span depends on 3-5 supplier teams delivering their piece:
- Hardware team: network device positions ready at both data center sites
- Optical team: light path provisioned (for 80% of spans that use optical wavelengths)
- Fiber team: physical fiber connection delivered (for 20% that use dark fiber)
- Chase and escalate - when suppliers are late or blocked, identify the blocker, escalate to the right owner, and drive resolution.
- Currently there are no committed SLAs from suppliers - the TIPM must actively manage this ambiguity
- Monitor workflow progress - once engineers initiate the automated workflow, track that each step completes. When steps stall (waiting for supplier milestones), identify why and coordinate unblocking
- Coordinate field team handoff - when the project is ready for physical work (cabling, hardware patching), create the work request for the datacenter field team with all required details (cutsheet, rack locations, cable specifications)
- Manage the field execution queue - track 20-40 concurrent projects in various stages of physical build. Key milestones to track per project:
- Hardware intake at site (target: 21 days)
- Cable installation (target: 7 days)
- Cabling completion and verification (target: 7-14 days)
- Hardware pre-staging (target: 14 days)
- Track field team progress - monitor physical work completion across multiple concurrent projects
- Triage field escalations - when field technicians encounter issues during physical work (wrong rack position, cabling conflicts, hardware not where expected), determine whether it's a coordination issue (TIPM resolves) or a technical issue (route to engineer)
- Reduce engineer interruptions - a key success metric. Currently, field team issues pull engineers off their main delivery work. The TIPM absorbs this coordination load so engineers can focus on technical execution
Phase 4 - Validation & Turn-Up
- Track validation milestones - after physical work completes, the automated workflow runs link validation, cabling checks, and configuration verification. Monitor that these pass cleanly
- Coordinate turn-up scheduling - when all validations pass, ensure the span turn-up (going live with production traffic) is scheduled and executed within SLA
- Close out projects - confirm span is operational, all tickets resolved, project marked complete in tracking systems
Cross-Cutting Responsibilities (Daily/Weekly)
- Priority management - work with the DA manager to understand which projects are highest priority (some are tied to critical capacity deadlines). Ensure high-priority projects get unblocked first
- Status reporting - provide clear, regular updates on project portfolio health: how many projects are on track, how many are blocked, where the blockers are
- Pattern detection - identify systemic issues (e.g., "the same supplier is late on 8 projects" or "field team capacity in Region X is a bottleneck") and escalate to the DA manager
- Process documentation - maintain and improve coordination procedures, handoff checklists, and escalation paths
Essential Skills
Skill Why It Matters Here
- Cross-functional project coordination Bridges 5+ teams daily - engineers, field technicians, hardware teams, optical teams, fiber teams, planning teams
- Datacenter operations familiarity Must understand physical DC work: cabling, rack positions, fiber patching, optical hardware
- Network deployment lifecycle Needs to understand the end-to-end flow from project acceptance through physical build to operational turn-up
- Supplier/vendor coordination Manages multiple parallel supplier dependencies per project, each with different teams and timelines
- Change management Physical work happens within controlled maintenance windows - must manage scheduling and approvals
- Stakeholder communication Daily status updates across multiple teams with different priorities and timelines
- Workflow/ticket management Tracks 20-40 concurrent projects across multiple tracking systems simultaneously
- Incident triage When projects stall or field work fails, must quickly identify root cause and route to correct owner
- Documentation and reporting Maintains coordination procedures, tracks milestone completion, surfaces portfolio-level metrics
- Fiber and optical infrastructure (basic) 80% of spans involve optical wavelength paths - needs enough context to coordinate effectively with optical teams
What This Role is NOT
- Not a network engineer - does not configure routers, write automation, or own technical design
- Not a people manager - coordinates work across teams but does not have direct reports
- Not a strategic program manager - this is operational delivery coordination, not roadmap or planning work
Success Looks Like
- Projects don't stall because of coordination gaps between teams
- Engineers are not pulled off technical delivery work to chase supplier status or field team issues (currently a major pain point consuming approximately 20% of engineering capacity)
- Clear visibility into which projects are blocked, at which phase, and why - at all times
- Consistent delivery cadence: projects move through each phase within target timelines
- Systemic issues are surfaced early (not discovered when a deadline is missed)
Position Details
Posted:
Jul 16, 2026
Reference Number:
47474-12690
Employment:
Full-time
Salary:
Not Available
City:
Seattle
Job Origin:
CIEPAL_ORGANIC_FEED
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