Project Support SpecialistAt SONIFI, we take pride in delivering reliable, scalable solutions that support hospitality and healthcare customers across North America. Behind every successful deployment, installation, and service event is a strong operational backboneand that's where this role makes a real impact. We are looking for a Project Support Specialist to join our Field Service Operations team. This role provides essential administrative, logistical, and coordination support to ensure projects run smoothly from start to finish. Working closely with teams across the U.S. and Canada, this position helps drive accuracy, communication, and operational efficiency throughout the full lifecycle of each project.Why This Role Matters Our Field Service teams depend heavily on accurate data, clear documentation, and seamless coordination to deliver an exceptional customer experience. The Project Support Specialist ensures that materials, schedules, quotes, workflows, and system updates are all alignedpreventing delays and helping projects move toward successful completion. This role also directly supports SONIFI's broader operational efficiency by maintaining key systems, ensuring inventory accuracy, enabling capitalization processes, and strengthening cross-team communication. Your work helps ensure that every projectwhether a deployment, de-installation, upgrade, or service eventmoves forward with clarity and precision.What You'll DoAccurately enter, update, and maintain project data within systems such as Salesforce, NetSuite, and FieldwireAssist with user acceptance testing (UAT) for internal applicationsGenerate contracts in Salesforce and create project numbers for newly approved workSupport the timely closure of projects to enable capitalization workflowsCreate sales orders and requisitions as neededManage Fieldwire projects, monitor Salesforce dashboards, assign tasks, and archive completed workMaintain CRM case and work order data for Field OperationsMaintain the small tool and test equipment inventory database, including replenishment, assignment, and returnsProcess inventory transactions for incoming/outgoing shipments and research/resolve transaction errorsGenerate customer quotes and process replenishment ordersManage RMA orders through their complete lifecyclePerform additional data entry and updates as assignedCoordinate activities across Field Service, TAC/GIA, Implementations, Content, Accounting, Warehouse, Sales, and Customer SuccessRespond promptly to internal and external customer inquiries and requestsSupport onboarding and administrative processes for Field Service new hiresMaintain detailed, organized documentation for all assigned responsibilitiesProvide recommendations for improvements to procedures, forms, processes, and policiesSchedule, coordinate, and support iTV, FTG, and GIA de-installation processesMaintain positive relationships and help achieve departmental and company goalsAdhere to all company and departmental policies and proceduresPerform other duties and projects as assignedWhat You'll NeedAAS degree and 3+ years of related experience, preferably in a technical or operational environment; or an equivalent combination of education and experienceStrong technical aptitude and ability to learn new systems quicklyProficiency in Microsoft Office (Excel, Word, Outlook, Teams)Excellent communication and customer service skillsAbility to adapt quickly, prioritize effectively, and manage shifting demands throughout the dayStrong attention to detail, organizational skills, and sound judgmentAbility to work both independently and collaborativelyTogether, we can build your future! SONIFI offers a competitive wage for this role based on skills, experience, education, and location. This full-time, non-exempt position is also eligible for a comprehensive benefits package including unlimited PTO, holidays, health, dental, vision, retirement plan, life and AD&D insurance, pet insurance, on-demand pay, and more. The pay range for this position will be determined based on several factors including experience, education, and internal equity. This range is not a guarantee of any specific wage. Equal Opportunity Employer SONIFI and SONIFI Health value diversity and are proud to be Equal Opportunity Employers. All qualified applicants will receive consideration without regard to age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected class. If you require assistance with our online application due to a disability, please contact Human Resources at 605-988-1000. For more information on Equal Employment Opportunity, visit the EEOC at SONIFI participates in E-Verify to confirm employment authorization in the United States. #Corporate Job Details Pay Type Hourly