Property Deployment Specialist

Property Deployment StrategistLocation: Chicago; must be willing to travel (Approximately 30%)Employment Type: Full Time OnsitePosition SummaryThe Property Deployment Strategist plays a critical role in the successful deployment, adoption, and optimization of our self-guided touring solutions across multifamily communities. This role is primarily responsible for designing, building, and configuring self-guided tours, ensuring each property delivers a seamless, intuitive, and conversion-optimized prospect experience.Working hands-on with our proprietary software and design tools such as Figma and Canva, the Property Deployment Strategist creates and deploys tours, conducts regular on-site property visits to walk communities and validate tour paths, collaborates with client teams, monitors early performance KPIs, and executes quality assurance to support long-term adoption by leasing staff and prospects.Key ResponsibilitiesClient Onboarding & Tour DeploymentLead end-to-end onboarding for new communities, ensuring smooth system setup.Design self-guided tours for multifamily properties using Figma and Canva, following established templates and brand guidelines.Build and configure tours within our proprietary platform, ensuring all required steps, checkpoints, and configurations are completed accurately prior to launch.Validate tour path logic on-site, confirming a seamless, intuitive, and branded prospect experience.Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.Quality Assurance, Optimization & ReportingConduct post-launch quality assurance testing of tours as built, validating flow, logic, and system reliability.Identify and correct configuration errors, incorporating client feedback and on-site observations.Track and report on key performance metrics, including time-to-launch, adoption rates, CSAT, first-tour success, and feature utilization.Provide actionable insights and recommendations to Client Success Manager to promote active conversions.Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.Client Relationship & CollaborationAct as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.Partner with the Property Success Manager to help clients achieve maximum conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the first 45 days of deployment.Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.Key Performance Indicators (KPIs)Success in this role is measured by:Implementation Efficiency: % of launches completed on time and error-free.Adoption Rates: % of on-site staff trained and % of features activated during onboarding.Client Satisfaction: CSAT scores following onboarding and QA visits.Conversion Potential: Prospect engagement and utilization metrics within first 45 days.Qualifications1-2 years of experience in frontline multifamily leasing preferred.1+ client onboarding, training, project management or implementation preferred (real estate technology, SaaS, or multifamily housing).Proven ability to manage multiple client projects with tight timelines and high accountability.Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.Excellent communication, presentation, and relationship-building skills.Ability to thrive in a fast-paced, travel-heavy role.Employee BenefitsHealth Insurance401(k) + company matchGenerous PTO and paid holidaysCompetitive salary and performance-based discretionary bonusGrowth opportunities in a high-growth startupWhy Join UsPlay a pivotal role in revolutionizing the leasing journey for thousands of prospects.Collaborate with innovative property management leaders and forward-thinking technology teams.Career growth in a rapidly scaling prop tech environment.Employment ContingenciesMust be legally authorized to work in the U.S. (no visa sponsorship available at this time).Employment contingent on background check and reference verification.Compliance with Illinois and New York employment laws regarding criminal history disclosure.