Property Training Manager

POSITION SUMMARY

The Property Management Training & Development Manager is responsible for creating, implementing, and overseeing operational training and professional development programs for family property management staff throughout the Foundation Communities portfolio.

This position ensures employees have the knowledge, skills, and resources necessary to deliver exceptional resident service, maintain regulatory compliance, achieve operational excellence, and advance professionally within the organization. The role partners closely with Operations, Compliance, Employee Engagement, and Executive Leadership to create a culture of continuous learning, accountability, and growth.

The Property Management Training & Development Manager serves as the subject matter expert for property management operations and is responsible for developing training programs that support leasing, occupancy, collections, resident relations, leadership development, and operational consistency across the portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Training Program Development

• Design, implement, and continuously improve training programs for property management staff.
 • Develop training curricula, manuals, job aids, SOPs, reference materials, and learning resources.
 • Ensure training content remains current with organizational policies, industry best practices, and operational changes.
 • Create and administer assessments to measure employee knowledge and competency.
 • Develop both instructor-led and self-paced learning opportunities.

New Employee Onboarding

• Collaborate with Engagement Manager to facilitate onboarding programs for new property management employee
 • Deliver training for Leasing Consultants, Assistant Managers, Property Managers, and Floating Staff.
 • Track onboarding milestones and employee progress
 • Conduct follow-up coaching and development throughout the employee’s first 90 days
 • Partner with supervisors to ensure successful integration and skill development

Operational Training

Develop and deliver training related to:

• Leasing and sales techniques
 • Customer service and resident relations
 • Affordable housing operations
 • Waitlist management
 • Occupancy management
 • Rent collections and delinquency management
 • Move-in and move-out procedures
 • Recertification processes
 • Resident retention strategies
 • Emergency preparedness and response
 • Company policies and procedures
 • Property management best practices

Systems Training

• Serve as a primary trainer for property management software and operational systems.
 • Deliver training on RealPage OneSite, RealPage BI, Microsoft Office, Teams, and other company systems
 • Develop system training guides and process documentation
 • Assist with implementation and rollout of new technologies and operational processes

Field Coaching and Performance Support

• Conduct regular property visits to observe operations and identify training opportunities
 • Provide one-on-one coaching and mentoring to onsite teams
 • Assist Regional Managers and leadership with employee development plans.
 • Reinforce company standards and expectations through ongoing staff support

Compliance Partnership

• Collaborate with Compliance and Operations teams to ensure training programs support regulatory requirements.
 • Assist in translating compliance requirements into operational practices and procedures.
 • Support organizational readiness for audits, inspections, and regulatory reviews.

Program Evaluation and Reporting

• Track and report training participation, completion rates, and effectiveness
 • Measure training outcomes and recommend improvements
 • Analyze operational trends to identify portfolio-wide training needs
 • Maintain training records and development documentation

REQUIRED QUALIFICATIONS

• Minimum five (5) years of multifamily property management experience
 • Strong knowledge of property management operations and industry best practices.
 • Experience developing and delivering training programs.
 • Strong public speaking, presentation, and facilitation skills.
 • Excellent written and verbal communication skills.
 • Proficiency in Microsoft Office Suite.

PREFERRED QUALIFICATIONS

• Affordable housing experience including LIHTC, TDHCA, HUD, or similar housing programs.
 • RealPage OneSite experience
 • Experience creating training materials and operational documentation

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership and coaching abilities
 • Ability to effectively train adult learners with varying levels of experience
 • Excellent organizational and project management skills
 • Strong problem-solving and analytical abilities
 • Ability to simplify complex processes and communicate them effectively
 • Ability to build relationships across departments and organizational levels
 • Strong attention to detail and commitment to operational excellence
 • Ability to manage multiple priorities in a fast-paced environment

PHYSICAL REQUIREMENTS

• Ability to travel regularly to multiple properties.
 • Ability to stand and present training sessions for extended periods.
 • Ability to walk apartment communities and climb stairs.
 • Ability to occasionally lift and transport training materials up to 25 pounds.

Pay Rate $65,000 annually