Provider Solutions Representative

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers.

MoveDocs is seeking a highly motivated and detail-oriented Account Specialist to join our growing team. This role involves extensive client communication, both via phone and email, and requires a strong ability to manage, update, and summarize large sets of data using Excel and Power BI. The ideal candidate will be someone who excels at building and maintaining relationships with medical providers and cross-functional teams, particularly with department managers and business development teams across the country.

The role will primarily focus on reconciling accounts, managing trackers, summarizing data, and facilitating the timely posting or requesting of medical records and billing. Additionally, you will collaborate closely with various departments to improve processes and provide valuable insights through data analysis. As you grow into the role, there will be opportunities to lead teams and influence business strategies, making this an ideal position for someone who has a strong desire to grow into a leadership position.

This position is based out of our Charlotte, NC office.

Responsibilities:

• Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
• Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
• Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
• Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
• Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
• Develops rapport with the attorneys, firms, and medical providers.

Requirements

• High School or GED required.
• 1-2 years of work experience related to office type environment, contact center environment preferred.
• Previous experience with law firms, in account management, customer service or collections preferred.
• Knowledge or experience with personal injury, medical billing, custodian of records a plus.
• Negotiation skills a plus but not required.
• Self-motivated with desire to build great relationships, and able to meet and exceed goals.
• Ability to multitask from application to application while on the phone and the computer is a must.
• Able to adapt to change and pivot easily between tasks and process changes.
• Ability to work quickly and accurately to meet tight deadlines.
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
• Ability to operate efficiently and effectively within a continuous evolving environment.
• Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook.
• Must be able to work in-office in Charlotte, NC, Mon - Wed

Benefits

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.