Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services. Global CI offers competitive compensation and non-salary benefits to all eligible employees. Job Description Required Skills: • Experience building, scaling, and maintaining production-grade Python applications. Required Skills: Experience building, scaling, and maintaining production-grade Python applications. Position Description: Ensure chatbot reliability, safety, and compliance through moderation, guardrails, and abuse prevention. Implement monitoring, logging, and alerting to support production reliability and rapid issue resolution. Design and analyze A/B tests to evaluate the impact of changes to chatbot prompts, models, or features. Lead code reviews and enforce best practices to maintain high engineering standards. Contribute to CI/CD pipelines, cloud deployments, and infrastructure decisions supporting high availability. Evaluate and adopt new AI technologies and architectural improvements to support long-term scalability. Be proactive, adaptable, and highly engaged - communicate clearly, raise risks early, and collaborate effectively to deliver high-quality code at speed. Communicate with stakeholders and support user feedback. Design, implement, and maintain relational and/or NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) to support chatbot functionality, session management, and knowledge base storage. Optimize database queries and ensure data integrity, security, and scalability. Manage document indexing and updates in the knowledge base to ensure accurate and efficient retrieval. Skills Requirements: Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field. Masters or Doctorate degree may substitute for required experience 10+ years of experience building, scaling, and maintaining production-grade Python applications. (Required Skills) **Selected candidate must be able to obtain and maintain a public trust clearance** **Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week** Deep expertise building, scaling, and maintaining production-grade Python applications. Understanding of encryption, secure data storage, and transmission (SSL/TLS). Experience implementing secure login systems (e.g., OAuth2, SAML, Multi-Factor Authentication). Experience with testing frameworks. Experience with relational (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB). Familiarity with automated deployment tools (e.g., Jenkins, GitHub Actions). Strong Python backend engineering experience including API design, asynchronous programming, and system integration. bility to write clear technical documentation for maintainability and compliance. Proficiency in managing and querying both relational databases and vector databases for semantic search. Hands-on experience working with AI and LLMs in production environments. Solid understanding of key AI/LLM concepts, including prompt engineering, RAG, AI agents, context management, evaluation and structured outputs. Understanding of how to measure LLM performance using frameworks like Ragas, TruLens, or Arize Phoenix to evaluate faithfulness, relevance, and safety. Demonstrated ability to solve complex technical problems and make sound architectural decisions in ambiguous environments. Strong communication skills with a proven ability to be vocal, engaged, collaborative, proactive, and adaptable within cross-functional teams. (Desired Skills) Experience with DevOps practices, including CI/CD pipelines, cloud infrastructure, containerization, monitoring, and logging. Prior experience building or operating public-facing, high-availability, or regulated systems. nalyze logs and user interactions to identify usage patterns, common queries, and areas for improvement. Provide recommendations for enhancements based on data analysis to improve chatbot reliability, accuracy, and user experience. Familiarity with AI safety, moderation, and responsible AI practices. Experience working in fast paced, "startup-like" environments. Benefits include: Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account Matching 401k retirement plan + IRA's and Roth IRA's Generous paid time off and paid holidays Employee recruitment/referral bonus Paid community service hours Tuition reimbursement Employee discounts At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Global Commerce & Information, Inc maintains a drug-free workplace.