QC Franchise Business Technician

JOB TITLE: QC Franchise business TechnicianREPORTS TO: Sr. QC Regional ManagerJob Type Full Time EmployeeDEPARTMENT: QCLOCATION: Fort Lee, NJ 07024 SUMMARYThis position is responsible for coordinating the regulatory and quality compliance activities at our Tous Les Jours’ bakeries. This includes monitoring QC activities, communicating quality related issues to operations supervisors and reporting any issues. This position also requires knowledge of bakery research and development and will work side by side with consultants on innovating new products for Tous Les Jours. JOB DUTIES: Product Education Related: Education on in-store manual products and new products.: Store hygiene and frozen dough management education.: Education on the use and maintenance of KITCHEN equipmentQUALITY CONTROL: Store Inspection (QSC), Report Writing - Conduct for assigned stores: Store production inspection, quality control and improvement.: Management of Manual Product Production.Support for New Store Production Education: Education on product production for new stores.: Education on dough, ingredients, and hygiene management.: Consultation with relevant departments regarding new store SKU.: Ordering of new store KITCHEN UTENSILS, coordination of kitchen layout opinions.: Coordination of kitchen layout opinions.Other (Team Management, Support): Documentation for QC-related tasks.: Documentation for QC-related tasks and organization.: Follow-up on store inquiries regarding products, kitchen equipment, etc.: Company-owned store event product production.All Operations team members are required to travel up to 75%.SKILLS AND EXPERIENCE Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & Power point).Excellent verbal and written communication skills.Ability to read and interpret documents such as procedure manuals and regulatory documents.Ability to write reports & business correspondence.Bilingual in Korean/EnglishAbility to effectively present information and respond to questions from management level.Demonstrate ability to manage and prioritize multiple tasks and demands working with minimum supervision.Detail oriented, excellent record keeping and documentation skills. QUALIFICATIONSPrior bakery experience is required, and prior experience with research and development in the bakery industry is preferredKnowledge of baking multiple types of bread and baking and decorating cakesAssociate degree, or bachelor’s degree or equivalent years of work experience8-12 years combined experience with food or ingredients and manufacturing experienceKnowledge of GMPs and HACCP.Basic understanding of food production fundamentalsBasic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & PowerPoint).Bilingual (Korean and English) preferred