Qlik Technical Support Engineer Remote

Job Title: Qlik Technical Support Engineer

Location: Remote, USA
Duration: 12 Months
Experience: 10+ Years

Job Description:

We are looking for an experienced Qlik Technical Support Engineer to manage and support the Qlik Sense/QlikView environment, ensure data availability, maintain reporting stability, and resolve production issues.

Key Responsibilities:

• Manage Qlik administration, user access, application monitoring, and server health.

• Troubleshoot Qlik application reload failures and data refresh issues.

• Handle incident triage, prioritization, and resolution.

• Perform Root Cause Analysis (RCA) for recurring issues and outages.

• Maintain technical documentation, runbooks, application inventory, and incident records.

• Monitor service levels and prepare weekly operational reports.

• Coordinate with vendors, business users, and stakeholders.

Required Skills:

• Strong experience with Qlik Sense and/or QlikView administration.

• Experience in production support and troubleshooting.

• Knowledge of ITIL incident and problem management.

• Experience with Root Cause Analysis (RCA).

• Knowledge of data pipelines, application monitoring, and reload failures.

• Strong documentation, communication, and stakeholder management skills.