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Quality & Safety Manager
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Posted on: Nov 12, 2026
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Marshall, Arkansas
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Onsite
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Full-time
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Job Title :
Quality & Safety Manager
Job Type :
Full-Time
Job Location :
Marshall Arkansas United States
Remote :
No
Job Description :
Job Description
Job Summary
The Quality and Safety Manager owns feed safety, product quality, and workplace safety at Ralco’s facilities. This includes maintaining compliance and certification under FSMA (21 CFR 507), HACCP, FAMI-QS, and Safe Feed/Safe Food; running the ingredient and finished product testing program; managing supplier quality; serving as the main point of contact for customer product complaints; and acting as the plant’s Safety Coordinator for OSHA compliance.
The role sits within Innovation so that quality decisions are grounded in science and data. Success means certification audits close with no major findings, customer complaints and production issues trend down year over year, and the Quality team works as a proactive part of production: present on the plant floor, partnering with Operations, and finding and fixing problems before they reach a customer.
This job description is not meant to be all-inclusive, and duties may vary based on departmental and company needs.
Key Responsibilities
- Maintain the facility’s FSMA 507 food safety plan and HACCP plan, and hold FAMI-QS and Safe Feed/Safe Food certifications with no major non-conformances; host FDA, state, customer, and third-party audits and close corrective actions
- Conduct an annual mock recall and maintain full lot traceability from ingredient receipt through finished product shipment
- Own the ingredient and finished product testing program: maintain the hazard matrix that sets what is tested, how often, and by what methods; review results monthly with the nutrition team; and manage the testing budget
- Responsible for hold and release of ingredients and finished products, working with Operations to resolve holds quickly; track rework and outdated inventory, identify root causes, and report cost of quality monthly
- Act as case manager for every customer product complaint: main point of contact for the customer and internal teams, drives the investigation to root cause and corrective action, keeps everyone informed on status through the entire process, maintains the complaints database by cause category, and reports complaint trends to leadership
- Manage the approved supplier program: qualify new suppliers and ingredients before first use, maintain specifications and COA requirements, issue and close supplier non-conformances, and review supplier scorecards quarterly
- Serve as plant Safety Coordinator: maintain the OSHA 300 log and 300A posting, track TRIR and DART, lead monthly safety inspections and the safety committee, keep required safety training current, and complete incident investigations
- Spend a set block of time on the plant floor each week (receiving, production, and packaging) and work alongside Operations to spot quality and safety improvements; keep a shared improvement list with Operations and review it with the Operations leader monthly
- Own quality incidents from first report to closure: pull together the right people from Operations, Purchasing, Sales and other functions as needed, run the root cause investigation, assign and close corrective actions, and follow up afterward to confirm the problem has not recurred
- Complete a risk assessment before any new product or ingredient launches and review the hazard analysis annually
- Run the internal audit program, track findings through to closure, and maintain version-controlled SOPs, food safety plans, and quality records
- Build and maintain the QA and safety KPI dashboard and review it with leadership and plant personnel; deliver GMP and food safety training to the plant; supervise, cross-train, and develop the QA team
Key Competencies
- Feed safety regulations and certification schemes: FSMA 21 CFR 507, HACCP, FAMI-QS, Safe Feed/Safe Food, and AAFCO labeling
- OSHA general industry standards (29 CFR 1910, including 1910.272 grain handling) and plant safety program management
- Customer complaint management and root cause analysis: point of contact for product complaints; owns the complaints database and uses structured root cause methods to resolve issues and prevent repeats
- Lab methods and data interpretation: uses analytical results to decide what to test, how often, and whether product meets specification
- Quality systems and data tools: ERP lot traceability and holds, document control, complaint databases, and KPI dashboards
Ralco Values and Purpose Alignment
- Values: Courageous Curiosity, Driven to Deliver, Master Your Craft, Root for the Team, Earn the Relationship
- Purpose: Ralco creates effective natural solutions that address agriculture's greatest challenges.
Qualifications
Education: Bachelor’s degree in Animal Science, Food Science, Chemistry, or a related field
Experience: 5+ years in quality assurance or quality control within feed, premix, pet food, or food manufacturing, including 2+ years supervising a team
Certifications: PCQI (FSPCA Preventive Controls for Animal Food) and OSHA 30 General Industry, or willingness to obtain after hire
Technical: Working knowledge of FSMA 21 CFR 507, HACCP, FAMI-QS, Safe Feed/Safe Food, AAFCO labeling, and OSHA 29 CFR 1910. Experience with ERP lot traceability, holds and releases, and COA records; version-controlled SOPs and food safety plans; and lab methods including NIR, GC, and wet chemistry.
Travel: Minimal; occasional travel for supplier visits, audits, or training. Occasional off-hours response to quality or safety incidents.
Location: Marshall, MN (on-site)
Preferred Qualifications:
- PCQI certificate (FSPCA Preventive Controls for Animal Food) and an accredited HACCP course certificate
- FAMI-QS requirements training or an internal auditor course
- OSHA 30 (General Industry) or prior experience as a plant safety coordinator
- Experience hosting FDA, OSHA, EPA, state, customer, or third-party certification audits
- Experience building supplier approval, recall and traceability, or complaint tracking programs
Physical Requirements
Physical Activity
Rarely
Occasionally
Frequently
Constantly
% of time
0% to 25%
26% to 50%
51% to 75%
76% to 100%
Carrying ≥ 20 lbs.
X
Climbing
X
Driving
X
Finger Dexterity
X
Hearing
X
Kneeling
X
Lifting ≥ 20 lbs.
X
Pulling ≥ 20 lbs.
X
Pushing ≥ 20 lbs.
X
Reaching
X
Seeing
X
Sitting
X
Standing
X
Twisting
X
Typing
X
Walking
X
Reasonable accommodation may be made to enable individuals with disabilities to perform key work duties.
About Ralco
Ralco is a family-owned agricultural health and nutrition company with a global presence, distributing products in over 40 countries. Inspired by nature and powered by science, Ralco develops innovative, natural solutions to support plant and animal health.
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Position Details
Posted:
Nov 12, 2026
Reference Number:
f8727c8d
Employment:
Full-time
City:
Marshall
Job Origin:
ziprecruiter
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