The Quality Analyst is a customer facing role requiring professional communication on handling customer complaint management. They will be responsible for conducting assessments for issues involving Endries supplied products. They play a key role in addressing customer issues and maintaining customer satisfaction. Responsibilities Corroborate product complies with industry specifications and/or customer requirements Conduct thorough inspections and assessments of products to ensure they meet established quality standards and specifications Investigating root cause for customer complaints Work with suppliers as required towards resolution of such complaints Collaborate with other teams (Engineering, Procurement), suppliers, and customers to bring long term solutions as seen Monitor and verify effectiveness of actions taken Identify opportunities for process improvements Detailed reporting through corrective action (SCAR, CAR) processes All other duties as assigned Knowledge/Skills/Abilities Knowledge on materials, manufacturing processes and inspection techniques Strong understanding of quality control processes and product specifications Ability to use quality tools for investigation and improvement plans Proficiency in data analysis tools and software (e.g., Excel, statistical analysis software) Strong analytical, problem-solving, and attention to detail Effective communication and teamwork Required Education and Experience Bachelor’s degree in Quality Management, Engineering, or related field preferred Relevant certifications (e.g., Certified Quality Technician, Six Sigma) are advantageous Proven experience in quality assurance roles, preferably in fastener distribution or related industry Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop, computers, and phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly sitting at their desk. This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Travel Some travel may be expected for training purposes. Additional Position Information Location: Brillion, WI Benefits: Endries offers a great benefit package including medical, dental, vision, and life insurance, generous paid time off, a company matched 401K plan, and much more. Most benefits are effective on your first day. Compensation: $54,000 - $74,800 /year (actual compensation will vary and will be based on various factors such as skill, experience and qualification for the role) At Endries International, our vision is to achieve uncommon results, together. We are innovators leveraging technology to deliver exceptional value to our customers. Our associates make a difference by passionately providing reliable, innovative, and efficient supply chain solutions through deeply rooted relationships. Endries International is a rapidly growing global fastener distribution company headquartered in Brillion, Wisconsin. Learn more: Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr