Quality Assurance Analyst

Quality Assurance (QA) AnalystWho We AreRenovo Financial is a dynamic and fast-growing private lender and mortgage servicer based in Chicago, dedicated to partnering with real estate investors who acquire and renovate single and multi-family residential properties. We take pride in delivering exceptional support to our clients, guiding them seamlessly from loan application to pay off with a commitment to unparalleled service. Our focus on reliability and a “win-win” approach has earned us an industry-leading repeat and referral rate, reflecting the strong relationships we build with our clients.Position SummaryThe Quality Assurance Analyst will be responsible for reviewing and auditing investor loan packages and processes to ensure compliance with investor standards, internal policies and quality benchmarks. This role will assist the AVP, Fulfillment Quality in all related TPR activities. Ultimately, this will further improve / underline company optics as a strong loan originator / seller and will be crucial in Renovo’s internal efforts to maximize capital strategies (including, but not limited to, securitization).ResponsibilitiesLoan File Review & ComplianceConduct comprehensive reviews of loan files throughout the life of the loan, including applications, credit reports, underwriting and closing documents to ensure they meet company and investor standardsDocument any discrepancies found during audits and communicate findings to relevant departments to resolve issuesReview and recognize the different TPR requirements for each investor that Renovo lends withUpload Final Investor packages to the TPR portal within 5 business days of closing dateAssist AVP, Fulfillment Quality with monthly quality performance reviews for POD membersTPR & Vendor CoordinationCoordinate with Renovo’s external third-party vendors (AMC) on a weekly or bi-weekly basis to discuss exception pool statusesTPR Response Coordination: Maintain exception clearing frequency in line with the weekly trade processRespond/Upload documents to remedy exception items in TPR portalException Management & MonitoringDaily Data exports to sort/monitor existing and new exceptionsDistribute outstanding exception lists to responsible production team membersMaintain consistent contact & regular follow-up with production team members over outstanding exceptionsClear any / all ancillary exception items possible without team member involvementBe the CultureBring Renovo’s values to life through your actions, choices, and commitment to a shared purposeAll other duties as assignedWhat We Look ForBachelor’s degree in business, Finance, or a related field (preferred) or equivalent experience in mortgage lending or quality assuranceMinimum of 2 years of experience in quality assurance or auditing in the mortgage lending industryIn-depth knowledge of business purpose lending including real estate documents and loan processesPrior experience in identifying operational inefficiencies and recommending solutionsStrong attention to detail and accuracy in reviewing loan files and documentsAnalytical mindset with the ability to identify trends, patterns and areas for improvementExcellent verbal and written communication skills for interacting with team members. This requires the ability to be persistent, concise and non-confrontational when reviewing other’s workStrong problem-solving abilities, with a proactive approach to issue resolutionAbility to work independently and as part of a team in a fast-paced, deadline-driven environmentProficient in Microsoft Office (Excel, Word, Outlook) with advanced excel experience preferredKnowledge of mortgage software tools, such as SalesforceAt Renovo, we’re building a team that reflects a wide range of backgrounds, perspectives, and skills because we believe diverse voices make us stronger. We’re proud to be an equal opportunity employer and welcome applicants of all identities and experiences.