Quality Assurance Coordinator

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 35 locations and over 150+ medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation's top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced, patient-focused environment and a passion for delivering excellent service.

Position Summery:

The Quality Assurance Specialist role is responsible for supporting the delivery of safe, compliant, and high-quality services by monitoring adherence to organizational policies, procedures, and regulatory standards. This position focuses on reviewing processes, documentation, and communication to identify gaps, trends, and opportunities for improvement.

The Quality Assurance Specialist conducts audits, supports quality improvement initiatives, and collaborates with clinical and administrative teams to promote consistency, accountability, and continuous improvement. This role helps reduce risk, supports regulatory readiness, and ensures quality standards are maintained across clinic operations while upholding confidentiality and compliance requirements.

Key Responsibilities:

• Conduct routine audits of clinic operations, processes, and documentation to ensure compliance with organizational policies, procedures, and regulatory standards.
• Monitor and promote adherence to hand hygiene protocols.
• Review, document, and follow up on patient and staff incident reports, ensuring proper investigation and resolution.
• Completes workers' compensation reporting and related follow-up activities.
• Support quality improvement initiatives by identifying trends, gaps, and areas for process enhancement.
• Travel to clinical locations to perform on-site audits and ensure consistent application of quality standards across all sites.
• Collaborate with clinical and administrative teams to develop and implement corrective actions based on audit findings.
• Maintain accurate documentation of QA activities, audit results, and follow-up actions.
• Provide education and feedback to staff regarding compliance, quality standards, and best practices.
• Maintain the confidentiality and privacy of sensitive information while ensuring adherence to HIPAA standards and all applicable regulatory and organizational policies.

Qualifications:

• High school diploma or equivalent required; coursework or education in healthcare, or a related field preferred.
• 1 year experience in quality assurance, healthcare, customer service, administrative support, or quality-related roles preferred.
• Basic understanding of healthcare operations or willingness to learn quality assurance processes and compliance standards.
• Ability to assist with reviewing incident reports, workers' compensation documentation, and follow-up activities.
• Support hand hygiene monitoring and other patient safety initiatives.
• Strong attention to detail, organizational skills, and ability to follow established procedures accurately.
• Strong interpersonal and communication skills, with the ability to provide professional feedback and collaborate with staff.
• Proficiency in basic computer applications; Microsoft Excel experience preferred.
• Willingness to travel to clinical locations to perform audits and quality checks.
• Professional demeanor with a commitment to patient safety, quality improvement, and continuous learning.

Work Environment:

• Primarily office-based within a primary care clinic or administrative setting]
• May require occasional travel between clinic locations
• Standard business hours, with flexibility as needed for audits or training sessions

Why join our team?

• Substantial growth opportunities 
• Leadership and mentoring 
• Resources to further career 
• Fun work environment (lunches, events, holiday parties)  
• Benefits (medical/vision/dental/401k/paid holidays)
• Supportive and positive work environment