Quality Assurance Engineer

Title / Role: Quality Assurance Engineer 813201

Worksite Address: 1915 Health Services Way, Raleigh, NC 27607

Agency Interview Type: In Person Only

Work Arrangement: Hybrid

LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available

Some local travel may be required in the performance of the work.

Seeking a skilled Quality Assurance Engineer to support Salesforce applications within PATHNC. The ideal candidate will do manual and automated testing, validate integrations and data, identify defects, and ensure high-quality releases.

The NC Department of Health and Human Services seeks a contractor resource to drive the development and implementation of NC Families Accessing Services through Technology (NC FAST)/ Partnership and Technology Hub for North Carolina (PathNC) as a Quality Assurance Engineer. We are looking for a self-driven Quality Assurance Engineer who will take initiative and ownership of testing activities by proactively managing tasks to meet timely deadlines, working independently with minimal supervision, accurately communicating identified issues, and delivering high-quality testing results.

Role Type

Quality Assurance Engineer

Expected Skills

• Ability to perform testing activities, make informed decisions, and manage complex work efforts.

• Excellent verbal and written communication skills.

• Strong critical thinking, problem-solving, and decision-making capabilities.

• Self-motivated with the ability to manage tasks independently and take ownership and accountability for assigned work.

• Strong experience testing Salesforce applications, including standard and custom functionality, configurations, workflows/flows, validation rules, security, reports, dashboards, and business processes.

• Experience testing Salesforce integrations, APIs, web services, data exchanges, and interfaces with external systems.

• Experience validating Salesforce data migration, data integrity, business rules, and data relationships.

• Experience testing Salesforce releases, enhancements, configurations, customizations, and deployments.

• Ability to develop comprehensive Salesforce test scenarios, test cases, test scripts, test data, and requirements traceability.

• Experience with automation and testing tools such as QTest, Tricentis Tosca and CRT

• Ability to collaborate effectively with Salesforce developers, administrators, business analysts, product owners, scrum masters, and other technical and business stakeholders.

Description (including, but not limited to)

• Analyze business requirements for testability, completeness, and adequate test coverage using Functional Specification Documents, Business Requirements Documents, Technical Design Documents, user stories, acceptance criteria, and related project documentation.

• Collaborate with business analysts, developers, Salesforce administrators, product owners, scrum masters, and other stakeholders to clarify requirements, resolve issues, and establish appropriate testing approaches.

• Translate business and technical requirements into test conditions, scenarios, cases, scripts, and test data, and drive testing activities through completion.

• Develop and execute manual and automated tests using QTest, CRT and applicable Salesforce testing capabilities.

• Perform functional, integration, regression, system, user acceptance, and end-to-end testing across NC FAST/ PATHNC and Salesforce functionality.

• Test Salesforce standard and custom functionality, including objects, fields, workflows/flows, validation rules, business rules, security, roles, profiles, permission sets, reports, dashboards, and other configurations or customizations.

• Validate Salesforce integrations with external applications and systems, including APIs, web services, inbound/outbound interfaces, data exchanges, and error handling.

• Validate Salesforce data migration, transformation, integrity, relationships, completeness, and accuracy against approved business requirements.

• Support Salesforce release and deployment validation by performing appropriate pre-deployment and post-deployment testing.

• Maintain accurate test documentation, test evidence, test data, defect records, and requirements traceability throughout the testing lifecycle.

• Review test artifacts to ensure appropriate coverage, accuracy, completeness, and alignment with requirements.

• Identify, document, and track defects with clear reproduction steps, expected and actual results, severity, priority, business impact, and supporting evidence.

• Work with development, Salesforce, and product teams to diagnose and reproduce defects, validate fixes, perform regression testing, and drive issues through resolution.

• Provide testing status, metrics, defect trends, risks, dependencies, and blockers to project stakeholders.

• Oversee test data collection and analysis according to project schedules, standards, and established QA practices.

• Actively participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and other Agile ceremonies.

• Identify and communicate testing risks and dependencies and recommend solutions before they impact project delivery.

• Contribute to continuous improvement of QA processes, test automation, testing standards, and best practices across NC FAST/PATHNC and Salesforce initiatives.

• Ensure testing activities comply with established NC FAST quality standards, project processes, documentation requirements, and applicable organizational procedures.