1600: MGMT. QUALITY ASSURANCE (1. TEAM LEADER)

1. Scope of Services

The Department of Children and Families (the \\\"Department\\\" or \\\"DCF\\\") is seeking qualified candidates that
will provide the Office of Child and Family Well-Being (OCFW) with leading Software Application Lifecycle
(SAL) Test Management Services respective to a legacy Department child welfare information system and a
modernized modular system currently in development. The services requested in the following Request for
Quote (RFQ) will be procured in accordance with the Department of Management Services (DMS) State
Term Contracts (STC), entitled Information Technology Staff Augmentation Services, 80101507-23-STC-
ITSA.

The IT Enterprise SAL Test Manager will play a crucial role in the successful implementation of the
Department's modular Florida Comprehensive Child Welfare Information System (Fl CCWIS) as well as
providing industry standard best practice enterprise testing to support its legacy system. The IT Enterprise
SAL Test Manager is a pivotal role in the Department's large-scale modernization project, focusing on the
cross-team planning, coordination with functional and technical stakeholders, and oversight and guidance
of effective execution of comprehensive testing strategies, as well as taking point on User Acceptance
Training (UAT). This position demands a highly skilled individual with exceptional experience in enterprise
SAL testing, using Azure DevOps software, and a proven track record in developing advanced testing
frameworks.










The term for this staff augmentation position is intended to be until June 30, 2025. The term for this
engagement may be extended for a period not to exceed twelve months from the expiration of the State
Term Contract contingent upon funding and satisfactory performance. The Department may select one or
more candidates in this position. Candidates available immediately are Required.

2.1 Primary Job Duties and Tasks
The Office of Information Technology Services (OITS) is seeking a Job #1600: MGMT. Quality Assurance
(1. Leader).

The activities this candidate will be tasked with include, but are not limited to the following:

ENTERPRISE TEST STRATEGY DEVELOPMENT:

Quotes submissions due (on or before)

Purchase Order Release

Anticipated Award Date

August 5, 2024

RFQ released

July 22, 2024

Event

3:00 PM

Date

Time

N/A

N/A

Develop and implement a robust testing strategy that encompasses the scope of both the

modernization project and the continued maintenance of the legacy system and supports the
developed schedules and associated milestones for each application.

Create detailed governance documents, test plans for effective functional and technical resource

utilization, test cases/scripts, and execution and monitoring plans to ensure comprehensive quality
coverage of all developed features and functionalities in both the modernized solution and legacy
system.

AUTOMATION IMPLEMENTATION:

Design and implement automated test plans in Azure DevOps to streamline testing processes.
Utilize Microsoft Azure DevOps for test automation, ensuring alignment with project objectives and

timelines, including the utilization of artificial intelligence for the creation of test cases.

COORDINATION:

Coordinate with project managers, developers, and functional and technical stakeholders to align

testing and planning activities with overall project goals.

QUALITY ASSURANCE AND CONTROL:

Oversee all phases of a variety of testing (SIT, UAT, etc.) to ensure software quality and

Manage SIT and UAT defect tracking and resolution processes to maintain high standards of

compliance with specifications.

software reliability and performance.

PERFORMANCE AND STRESS TESTING:

Plan and execute performance and stress tests to evaluate system stability and scalability.

Analyze a variety of test results and provide insights for continued system enhancements and

optimizations.

DATA CONVERSION TESTING:



Plan and execute data conversion load validation for source to target based on conversion
execution reports and visual confirmation.
Plan and execute functional data conversion testing to confirm the core functions execute
successfully with converted data.
REPORTING AND DOCUMENTATION:



Maintain comprehensive documentation of test cases, results, and metrics.
Regularly report on testing progress, challenges, and outcomes to functional and technical project

stakeholders.

CONTINUOUS IMPROVEMENT:

effectiveness.

ADDITIONAL DUTIES:

Continuously assess testing processes and tools for potential improvements.
Stay abreast of new testing methodologies and technologies to enhance testing efficiency and

Create detailed, comprehensive, and well-structured test cases based on the requirements

provided. Execute these tests to ensure the application's functionality aligns with the specified
requirements.

Manage and generate test data required for executing test cases. Ensure that the data is

representative of real-world scenarios to validate the systems' effectiveness in actual operational
conditions.

Collaborate with the System Integrator vendor(s) to set up and maintain test environments that

mimic production environments. Ensure that all necessary configurations and data are in place for
accurate and effective testing.
Identify, document, and report bugs and issues found during testing. Use bug tracking tools to
monitor the status of reported issues and ensure they are resolved in a timely manner.



Work closely with SI vendor(s) developers to understand the technical aspects of the application.

Collaborate in troubleshooting issues and refining the product(s) based on test findings.

Conduct performance testing to assess the applications' behavior under various levels of load and
stress. Analyze the results to identify performance bottlenecks and recommend improvements.



2.2 Specific Knowledge, Skills and Abilities (KSAs)
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following
areas:

Bachelor's degree in one of the following Management Information Systems, Computer Science, or

related field preferred
Extensive experience in Microsoft Azure Dev Ops
Experience and knowledge of SLA Test Management principles, methodologies, and tools.



Ability to collaborate with technical and functional stakeholders and establish and maintain strong

relationships.

Flexible and adaptable; able to work in ambiguous situations.

Ability to influence others and move toward a common vision or goal.

Organized with a natural inclination for planning strategy and executing tactics.



Familiarity with project management approaches, tools, and phases of the project lifecycle.
Experience with large-scale modernization technology projects.







2.3 General Knowledge, Skills and Abilities (KSAs)
The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following
areas:

1. Communication: Able to clearly convey information, in both written and verbal formats, to individuals
or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must
have the ability to effectively listen and process information provided by others.
2. Customer Service: Works well with clients and customers (i.e., business office, public, or other
agencies). Able to assess the needs of the customer, provide information or assistance to satisfy
expectations or resolve a problem.
3. Decision Making: Makes sound, well-informed, and objective decisions.
4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the
ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to
receive and give constructive criticism and maintain effective work relationships with others.
5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
6. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of
situations and is self-motivated.
7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate
alternative actions, and make recommendations as accordingly.
8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
2.3 Education and Certifications
Education: bachelor's or master's degree in computer science, Information Systems, or other related field.
Or equivalent work experience. (Required)

3 Vendor Response
Please include the following information in your candidate submission.
3.1 Responding Instructions and Documents to Provide
Please ensure each candidate submission contains the following documents and information:


1. Pricing information (REQUIRED): Please include the pricing (rate) for individuals or group with
your quote. The Department reserves the right to discuss lower rates with any vendor selected
prior to executing a contract through a Purchase Order.







2. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the

services requested in the Scope of Services.

3. Exhibit G - Resume Self-Certification Form Per the IT Staff Augmentation STC: When submitting a

response to an eQuote the Vendor shall submit with its response a signed Resume Self-Certification
Form (Exhibit G) to the Customer for each candidate included in the eQuote response. See the DMS
IT Staff Augmentation Contract website for details.

4. Contact Information Provide the main contact information at your company that you would like the

Department to use. Vendor contact information should include:

Vendor contact's name
Title

Address
Direct telephone number


Email address

5. References Provide three (3) clients for which similar services were performed within the past three
(3) years. Or if the candidate has performed services for DCF in the past three (3) years, each
separate work effort may substitute for a client reference if the below information can be provided
for each effort. References should include:

Reference contact's name
Organization name

Direct telephone number


Email address

Job title held by the candidate while employed or contracted





3.2 Candidate Submission
Please upload your candidate(s) resume and any supporting documents, if desired (i.e. skills matrix,
recommendations, etc.) here (maximum file size is 20 MB), if needed.

Vendors should submit candidates to meet the number of hours in the budget and can submit multiple
candidates per role. Please upload ALL candidate submissions as ONE (1) PDF file per role.

4. Work Location
Location: Position requires candidate to be onsite at DCF HQ in Tallahassee. Position can be flexible for
remote work during select periods throughout the year, when necessary.
5. Need help with MFMP?
Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding application
functionality.