East Lyme, United States | Posted on 03/16/2026 About 360 Recruiting Group We are the trusted partner to many small‑mid‑sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full‑service recruiting to hire for direct and permanent positions with our clients. Please view the specific job descriptions to learn more about the companies with which we partner. Job Description Quality Assurance Manager Birk Manufacturing, Inc. – East Lyme, CT Since 1989, Birk Manufacturing Inc. has designed and manufactured high‑quality flexible heaters and thermal systems for use in various devices, instrumentation, and equipment across multiple industries. Over the years, Birk Manufacturing has grown into an industry leader in thermal management and custom turn‑key solutions. We are looking to bring on an experienced Quality Assurance Manager to lead and maintain our Quality Management System and drive quality excellence at our East Lyme, CT facility. Why Work with Us Competitive starting salary (based on experience) A full benefits package including Health, Dental, Vision and Life Insurance 401K retirement plan with company match Paid Time Off Small company environment where you can have a significant impact and real opportunities for growth Commitment to work/life balance The Position The Quality Assurance Manager is responsible for ensuring consistent product quality by developing, implementing, and maintaining the company’s Quality Management System (QMS). Reporting directly to the President, this role will oversee quality operations, internal audits, inspections, and continuous improvement initiatives while ensuring compliance with ISO 9001, ISO 13485, and AS9100 standards. This position plays a key leadership role in monitoring, measuring, and improving quality performance while promoting awareness of customer requirements, quality policies, and company objectives throughout the organization. Essential Functions Serve as Management Representative for the ISO 9001, ISO 13485, and AS9100 registered Quality Management System. Maintain and continuously improve the company’s Quality Management System (QMS). Report to the President on the performance and effectiveness of the QMS. Promote awareness of customer requirements, quality policies, and quality objectives across the organization. Monitor and report key quality metrics including scrap reports, on‑time shipping reports, and RMA reports. Facilitate Management Review meetings and ensure follow‑up actions are implemented. Oversee incoming, first‑article, and final product inspections. Supervise 4 Quality Control Inspectors and 1 Quality Assurance Assistant. Manage control of nonconforming materials, including supplier and internal quality issues. Lead Corrective and Preventive Action (CAPA) processes and investigations. Plan and conduct internal quality audits and support supplier audits when required. Maintain document control systems, including procedures, work instructions, and quality forms. Manage calibration systems and quality records. Serve as company contact for UL and CSA compliance and projects. Coordinate completion of customer quality surveys and documentation requests. Facilitate quality training sessions and inspector meetings. Support company training and continuous improvement programs including new employee orientation and cross‑training initiatives. Implement programs that improve quality performance and operational efficiency. This is a full‑time onsite position, and typical work hours and days are Monday through Friday, 8:00 AM to 4:30 PM. About You Bachelor’s degree in Business Management, Engineering, Manufacturing, Materials Science, or related technical field At least 5 years of experience managing a Quality Management System in an ISO 9001, ISO 13485, and/or AS9100 environment At least 5 years of supervisory or leadership experience Knowledge of UL and CSA requirements and audits Experience conducting internal audits and supplier quality audits Strong understanding of industrial quality standards and regulatory requirements Ability to read and interpret technical drawings, schematics, and blueprints Knowledge of Lean Manufacturing, Six Sigma, Kaizen, and continuous improvement methodologies Experience working with measurement systems and tolerances Adobe Professional Suite Preferred Qualifications Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) Six Sigma certification or SPC/Minitab experience Experience with flex heater or flex circuit manufacturing Familiarity with electrical measurements and testing equipment #J-18808-Ljbffr