JOB DESCRIPTION

Job Title: Quality Assurance Officer

Department: Operational Management – Quality Assurance Group

Classification: Non-Exempt

Reports to: Quality Assurance and Risk Control Manager - QARCM

Summary/Objective:

The Quality Assurance Officer will assist the Quality Assurance and Risk Control Manager (QARCM) to develop and carry-out the Bank’s Quality Assurance Program. The Quality Assurance Group ensures that risks associated with the front-line activities are effectively identified, measured, monitored and controlled consistent with the Bank’s established policies.

The Quality Assurance Officer will assist the Quality Assurance Manager to ensure accuracy of processes/procedures and documentation. The Quality Assurance Officer will need to adhere to the plan as directed by the QARCM in order to identify operational, regulatory and compliance risks, ensuring that proper controls, procedures, and training are in place to help mitigate these risks; and help to perform regular risk assessments, particularly for new account opening compliance. The Quality Assurance Officer must maintain all QC documentation in conformance with Bank policies.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Review daily teller balancing sheets to make sure proper sign-off by staff and officers.

2. Review daily branch consolidated reports to make sure proper sign-off by staff and officers.

3. Self-audit maintenance – review branch self-audit reports to validate dual signatures and accuracy of data.

4. Account Opening Documentations – review deposit account documentation to validate compliance with regulations and bank policy. Maintain the error dashboard and ensure remediation processes for all branches. Analyze monthly and quarterly data for risk assessment purposes.

5. Review remote deposit capture transaction reports for proper sign-off.

6. Conduct user access semi-annual reviews to comply with FFEIC IT requirements.

7. Review and monitor the ICBC-USA Ticket System to ensure that system user administration is timely and accurate.

8. Ad-hoc quality assurance reviews such as for new products or existing promotional campaigns.

9. Other duties as assigned by QARCM or the Chief Operations Officer.

10. Provide on-going support, communication and training to branch staff and occasionally business units.

Competencies:

In order to perform the job successfully, an individual should demonstrate the following competencies:
1. Knowledge of BSA/AML regulations and bank policy and procedures.

2. Ability to work with branch or branch operations for a depository banking institution.

3. Conduct effective due diligence when monitoring documentation errors to ensure compliance

4. Effective communication and training to business units

5. On-going regulatory and policy education and compliance

Supervisory Responsibility:

Physical Demands:
This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Walking around the office and talking to employees and supervisors is required.

Travel Requirements: Occasional commute to local branches and minimal travel to other regions of the bank.

Required Education and Experience:
Bachelor's degree (B. A. or B. S.) from four-year college or university. Minimum of three years of experience or equivalent combination of education and experience in any one of the following areas:

• Compliance

• Operations or Quality Control and Risk

• Operational Risk Management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk)

Additional Qualifications:
Certified Anti-Money Specialist is a plus. Bank may reimburse new hire to take the CAMS exam after probational period is achieved.

Language/Communication Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers. Fluency in Cantonese or Mandarin is a plus but not required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. It is understood and agreed that the employee may be required to perform additional duties as assigned by the employee’s supervisor or Manager.

Risk Management Responsibilities:

Owns the risks they take and are responsible and accountable for ongoing management of risks, including the identifying, measuring, monitoring, assessing (self-assessment) and reporting risk exposure proactively to senior management.