Quality Assurance Program Specialist

Hyatt Hotels Corporation is seeking an experienced Quality Assurance Program Specialist to support the administration, coordination, execution, and ongoing development of its Global Quality Assurance (QA) programs and HyQuality product platforms.
Reporting directly to the Senior Manager of Global Quality Assurance, this individual will play an important role in coordinating enterprise-wide quality initiatives, managing program deliverables, supporting platform enhancements, and facilitating communication between Hyatt's corporate teams, hotel properties, technology groups, and external vendors.
The ideal candidate is a highly organized, detail-oriented professional with experience supporting large-scale programs, coordinating cross-functional initiatives, maintaining project documentation, and monitoring deliverables across multiple stakeholders.
This is a program administration and execution role requiring strong organizational, analytical, communication, and project coordination skills. Hospitality industry experience is highly desirable.
Key Responsibilities
1. Program Administration & Coordination
Coordinate meetings, stakeholder discussions, and program-related activities.
Prepare meeting agendas, presentations, Excel reports, and supporting documentation.
Record and distribute meeting minutes, action items, and follow-up communications.
Maintain comprehensive documentation and tracking of program activities, timelines, and deliverables.
Serve as a point of contact for hotel property-level inquiries related to QA programs.
Maintain program information and documentation within HyattConnect, ServiceNow, and other internal platforms.
Assist with invoice processing, financial tracking, and property-level billbacks.
2. Global Program Execution
Support the implementation and ongoing administration of Hyatt's Global Quality Assurance initiatives.
Maintain program checklists, schedules, and deliverable tracking.
Coordinate with corporate departments, hotel properties, technology teams, and external vendors.
Assist with training, outreach, and communications to increase program awareness and participation.
Monitor program milestones, identify outstanding items, and proactively follow up to ensure deadlines are met.
Support reporting, presentations, and program performance measurement.
Assist with continuous improvement initiatives and future program development.
3. Quality Assurance Platforms & Technology Support
Assist with managing requirements, enhancements, and testing activities for QA tools and platforms, including HyQuality.
Coordinate with Hyatt IT teams and external vendors regarding platform-related requests and enhancements.
Document business requirements, track issues, and monitor progress through resolution.
Assist with prioritizing QA-related requests and coordinating implementation activities.
Support platform updates, process improvements, and rollout initiatives.
4. Stakeholder Communication & Reporting
Draft program announcements, communications, and updates for Hyatt's global hotel properties.
Coordinate communications between corporate leadership, property-level teams, technology groups, and vendors.
Prepare status reports, presentations, and program updates.
Track participation, outstanding deliverables, and key program milestones.
Help ensure consistent execution of QA initiatives across a geographically dispersed organization.
Required Qualifications
Minimum of 5 years of experience in program administration, program coordination, project coordination, business operations, or a related discipline.
Experience supporting enterprise-wide programs, large-scale initiatives, or product rollouts.
Strong organizational, analytical, problem-solving, and critical-thinking abilities.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Experience maintaining project documentation, tracking deliverables, and coordinating multiple workstreams.
Excellent written and verbal communication skills.
Ability to manage competing priorities, maintain timelines, and follow through on deliverables.
Demonstrated ability to collaborate across multiple departments and stakeholder groups.
Strong attention to detail and ability to work independently.
Preferred Qualifications
Previous experience within the hospitality, hotel, travel, or resort industry.
Experience supporting corporate-level programs for a large hotel brand or hospitality organization.
Familiarity with quality assurance programs, operational standards, compliance initiatives, or continuous improvement programs.
Experience with ServiceNow, HyattConnect, or similar enterprise platforms.
Experience coordinating software/platform enhancements, requirements gathering, or user acceptance testing (UAT).
Experience supporting global programs involving geographically dispersed teams and external vendors.
Education
Bachelor's degree or equivalent undergraduate degree required.