Description & Requirements Smurfit Westrock (NYSE:SW) is the go‑to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. Position: Quality Manager Job Code: MQMQP3 + Manager I, Quality Location: Evadale, TX The Opportunity This position serves as an interface between the Evadale Board Mill and its customers and will help drive continuous improvement through various activities. You will lead the investigation of customer complaints to identify root causes and corrective actions, and generate technical responses to communicate results. These communications are important, as the information contained within them directly affects the financial status of Smurfit WestRock and its customers. You will also partner with mill personnel to help implement corrective actions necessary to reduce field complaints and internal off‑grade metrics. This will require the individual serving in the role to generate and analyze reports pertaining to complaint data and paperboard quality parameters. The role provides technical assistance to WestRock’s Packaging business segment and its customers. This assistance includes emergency troubleshooting calls (on‑site and by phone), conducting plant audits, account maintenance, training, and other customer‑requested technical services. One of the primary skills necessary to perform this job effectively is good verbal and written communication. Communication will be required at numerous levels ranging from upper‑level management to operations and technical department employees within Evadale Mill, other groups within the Smurfit WestRock system (TS&Q and CQC), and customer/end‑user facilities. Understanding papermaking operations and the various converting operations that utilize Evadale’s products is also critical. This allows the position holder the ability to discern whether reported quality/complaint issues resulted from paperboard manufacturing or from downstream converting processes. These findings must be explained to the mill and customer to help justify payment or rejection of complaints. This position will also be an active participant in preventing customer complaints through monitoring of process data and machine conditions at the time of manufacture. The successful candidate will be capable of auditing and monitoring machine’s physical conditions as well as process data. How You Will Impact Smurfit WestRock Investigate field complaints to perform root cause and corrective action assessment and generate technical responses to customers and/or Smurfit WestRock’s Commercial, TS&Q and CQC teams. Partner with appropriate mill personnel to help implement corrective actions necessary to prevent recurrence of quality issues. Provide accurate and timely service, audit, quality, and technical consultation. Provide support and assistance for engineering/design improvements and changes. Coordinate correspondence between Evadale Mill and Smurfit WestRock’s Commercial, TS&Q and CQC teams and/or customers regarding product quality, COA’s and related information. Generate, analyze, and report on Evadale’s quality complaint statistics to help mill personnel identify trends and areas for continued improvement. Daily/Weekly monitoring of process data and overall machine cleanliness/physical conditions. Responsible for conducting business with integrity and respect, being accountable, and actively pursuing excellence to help achieve Smurfit WestRock’s Path to One goal. What You Need To Succeed Bachelor’s degree in a technical discipline strongly preferred, with consideration also given to candidates with work experience in the pulp and paper industry. Strong statistical, analytical, and diagnostic problem‑solving skills. Proficiency with Word, Excel, PowerPoint and Minitab. Knowledge of SAP is a plus. Good verbal and written communication skills for dealing with diverse audiences. Strong work ethic and desire to improve systems and processes. Field service and professional work experience of 5+ years. Knowledge of paperboard quality characteristics. Experience with sheeting processes and equipment. Experience with die cutting and folding/gluing processes and equipment. Supervisory experience with a printing or converting operation a plus. Aligned with our company values of Integrity, Respect, Accountability, and Excellence. Travel with some non‑standard work weeks/hours. What We Offer Corporate culture based on integrity, respect, accountability, and excellence. Comprehensive training with numerous learning and development opportunities. Attractive salary reflecting skills, competencies and potential. A benefit package including medical, dental, vision, life insurance, 401(k) with match, tuition reimbursement, employee discounts, employee referral bonus, and more. A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. #J-18808-Ljbffr