The Quality Specialist supports the Quality Manager in planning, coordinating, and maintaining quality programs to ensure customer satisfaction, regulatory compliance (ISO14001, ISO9001, IATF16949), and continuous improvement across operations.

Customer & Product Quality

• Investigate and support the resolution of customer complaints.
• Ensure the quality of products shipped to customers and materials received from vendors.
• Take initial action on quality issues and recommend corrective measures.
• Communicate quality concerns across departments.

Documentation & Compliance

• Prepare and submit quality documentation, including PPAPs, control plans, PFMEA, trial reports, and countermeasure responses.
• Support internal and external audits for ISO9001, ISO14001, and IATF16949 compliance.
• Assist with gauge approvals, part approvals, material data, and inspection standards.

Process Improvement

• Participate in continuous improvement initiatives.

• Support production in reducing scrap and rejection rates.

• Analyze product quality using statistical methods and report findings.

Cross-Functional Support

• Collaborate with engineering, production, shipping, and sales teams for successful product launches.
• Support employee training on quality checks, testing methods, and documentation.
• Assist with data collection for quality systems and supplier evaluations.

• High school diploma or equivalent required; bachelor's degree preferred.
• 1–2 years of experience in quality, manufacturing, or related field preferred, or equivalent combination of education and experience.
• Internal Auditor certification (ISO/IATF) preferred.

• Familiarity with measuring tools, calibration equipment, and inspection processes.
• Understanding of quality management systems and standards.
• Proficiency in Office 365 or similar software.
• Valid driver's license required.

• Sitting and standing/walking for extended periods.
• Frequent use of hands and fine motor skills.
• Occasional bending, twisting, and lifting (up to 25 lbs).
• Ability to maintain close and distance vision with strong focus and depth perception.