Quality Systems Associate Summary Under the direct supervision of the Quality Systems Manager, perform quality assurance and training functions to ensure compliance with internal and external regulations and protocols. Responsibilities Completes weekly review of equipment QC and maintenance records. Documents, investigates, and performs root‑cause analysis for deviations and customer complaints, specifically in how they relate to product quality and/or donor safety. Inspects and releases incoming supplies. Investigates and reports supplies that have not met quality specifications and requirements prior to use. Performs documentation review for unsuitable test results. Assists the Quality Systems Manager to ensure that cGMP regulations, SOPs and regulatory requirements are followed. Performs all product release activities. Reviews look‑back information and documentation. Reviews waste shipment documentation. Reviews unexpected plasmapheresis events, including electronic donor chart and related documentation pertaining to exceptions occurring during the donation process. Reviews electronic donor chart exceptions impacting donor eligibility/safety and/or product quality. Reviews donor deferral notifications from competitor centers. Reviews plasma processing documentation to ensure the proper freezing, storage and handling of product. Creates, maintains, and audits training records and files to ensure compliance. Performs employee training observations to ensure staff competency prior to releasing employees to work independently. Conducts required training activities for Center Notifications, Corporate Directives, SOP changes, and initial SOP implementations. Reviews and approves deferred donor reinstatement activities (when the Quality Systems Manager is absent). Assists with completion of the internal donor center audit (when the Quality Systems Manager is absent). Performs review of monthly trending reports. Performs review of donor adverse events reports and the applicable related documentation. Conducts training to address donor center corrective and preventative measures. Additional Responsibilities Is certified and maintains certification as a Donor Center Technician. Knowledge, Skills, and Abilities Developing command of interpersonal communication, organizational and problem‑solving skills; ability to understand FDA regulations; strong integrity and commitment to quality and compliance; good knowledge of mathematics; legible handwriting; proficiency with computers; ability to work flexible scheduling; performs basic document review and employee observations; communicates openly with the CQM on issues noted during reviews; ability to understand and follow SOPs and protocols; performs primary responsibilities of the Quality Associate role proficiently; basic understanding of cGMP and quality systems; ability to spend hours sitting and reviewing documentation for accuracy; demonstrates good organizational skills and attention to detail. Education High school diploma or GED. Obtain state licensures or certifications if applicable. Experience Typically requires no previous related experience. Occupational Demands Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms, electrical office and laboratory equipment, extreme cold below 32°F while performing reviews in plasma freezers. Personal protective equipment required: protective eyewear, garments, gloves and cold‑gear. Work is performed mostly while sitting for up to 4 to 6 hours per day and standing from 2 to 4 hours per day. The position requires bending and twisting of neck; frequent hand movements; ability to make precise coordinated movements of the fingers to grasp and manipulate objects; frequent foot movements; may squat, crouch or sit on heels on rare occasions; occasionally walks, bends and twists at waist. Light lifting of 15 lbs. with a maximum lift of 50 lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen. Works independently with little guidance or reliance on oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups. Compensation and Benefits The estimated pay scale for the Quality Systems Associate role based in Wood River, IL, is $20.40–$27.60 per hour. Additionally, the position is eligible to participate in up to 5% of the company bonus pool. We offer a wide variety of benefits including medical, dental, vision, life insurance, PTO, paid holidays and up to 5% 401(k) match and tuition reimbursement. Equal Employment Opportunity Statement Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws. Location North America: USA: IL—Wood River, USWOOD—Wood River IL—Wesley Dr #J-18808-Ljbffr