Quality Technician III, Returns, VPE Apply
Work Mode: Onsite
Location: Onsite at Kohler, WI
Opportunity
This technicians role is one that would be within the quality group of electronics with a focus on intelligent toilets. The main portion of this role will be managing, analyzing, and recording field returned products.
This includes learning and reviewing the customer file within Salesforce and from that data physically evaluating the complaints on the returned products. Analysis will go as deep into the products as possible although will commonly end at finding the root part causing the failure.
Selected candidate would also be required to record, analyze, and present the failures that are found and be able to answer questions related to each failure. The role will also include smaller responsibilities focusing on training, field repairs, as well as creation of decision trees.
Specific Responsibilities
- Receive, organize, and record field returns for the electronics group before inspection.
- Review return reasoning based on Salesforce, 3C Data, & ASR (Automatic Speech Recognition) Comments.
- Based on return reason setup & test each returned part or full units using basic troubleshooting methodology.
- A/B Part Swapping
- Fishbone
- 5 Why
- Create and maintain a proper system to record failure modes that can be easily understood and shared (Excel, Power Bi, Etc.).
- Compile and analyze data on a reoccurring basis and assist in meetings/discussion with plants regarding failures.
- Analyze and note information regarding our Authorized Service Representatives and pass information found to ASR Management.
- Occasional creation of documentation including but not limited to service instructions, technical bulletins, Decision Trees, etc.
- Occasional interaction and meetings with customer service managers/supervisors and their direct reports.
- Occasional need to assist in training with customer service & authorized service representatives on proper troubleshooting and diagnostics.
- Limited occasions may need to assist with field troubleshooting and repairs when needed.
- Assist in other Quality needs within the WIDC including but not limited to rework, special selects, inventory counts, etc.
Skills/Requirements
- High school diploma or equivalent required
- An associate degree in quality or American Society for Quality (ASQ) certification or as a Certified Quality Technician (CQT) is a plus.
- Knowledge of quality techniques and experience in manufacturing processes.
- Must possess a good background in math to effectively understand statistical analysis.
- Ability to read and comprehend prints, specifications, and understanding of basic inspection equipment and gages.
- Ability to plan, problem solve, take corrective action, and have good oral and written communications skills.
- Basic computer skills are required.
- Ability to lift minimum 25 lbs as needed.
#LI-JH1
#LI-Onsite
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $22.60 - $28.25 The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So, we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
- Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohlers policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
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