Technical Customer Service Representative

Position Details:

Location: Morton Grove, IL (on-site, Mon–Fri, 8:00am–4:30pm)

Role Overview:

• Order entry and processing for site manufacturing fire pumps/water pumps (not product support; project management handled by a different team)
• Handle customer communication, respectful interaction, resolve issues, and coordinate with internal departments
• Candidates must be computer savvy and proficient with internal systems

Job Requirements:

Mandatory:

• 3+ years customer service experience (technical/B2B preferred)
• 2 years college/technical schooling OR 5 years technical work experience
• Proficiency in MS Office and ERP/CRM (SAP or Salesforce preferred)
• Strong customer advocacy, technical aptitude/maths, independent work style

Desirable:

• Proficiency in a second language
• Strong multi-tasking, organizational and time management skills, teamwork and professionalism