1. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries, in a professional and courteous manner.

2. Provide patients with intake and new patient forms as well as copies of our legally required documents.

3. Must comply with keeping up with logs that must be completed for compliance by state agencies

4. Schedule appointments for new and recurring patients based on provider availability

5. Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays

6. Ensure suitable follow-up appointments are scheduled

7. Call patients to remind them of upcoming appointments and to help schedule testing for off-site services.

8. Provide patients with support and guidance as needed

1. Ensures availability of treatment information by filing and retrieving patient records.

10. Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet

11. Answers, screens and forwards incoming calls appropriately.

12. Obtains revenue by recording and updating financial information, recording and collecting patient charges.

1. Maintains waiting room and ensures it is clean and free of debris.

14. Maintains patient accounts by obtaining, recording, and updating personal and financial insurance/information.

15. Inventories, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors

16. Any other duties assigned as needed to help drive our Mission and abide by our organizations values.

Other Essential Functions

17. Complete all required education, competencies and/or training as assigned by deadline

18. Regularly attend work as scheduled and on time, regularly attends department meetings.

19. Promote a culture of safety, Follow safety guidelines, Report visitor/patient/employee incidents immediately no later than end of business day.

20. Abide by the Code of Conduct and support the Mission, Vision of Acadian Medical Center and of Allegiance Health Management.

21. Abide by the Departmental and Hospital Policies (i.e. Social Media & Confidentiality Policy), State Laws, Federal Laws, and Regulatory Agencies.
(i.e. TJC,OSHA,HIPAA, CMS, DHH, etc.)

22. Provide excellent customer service internally, externally, and promote teamwork professionally, with a positive attitude following our customer service standard of AIDET, Scripting, Managing Up, Key Words and Key Times, and Service Recovery.

23. Uses only hospital approved cleaning agents always following the manufacturer’s instructions.