Department: Human Resources Reports to: Manager of Security FLSA: Non - Exempt Hours: Monday through Friday, 7:00 AM to 4:00 PM or Monday through Thursday, 8:00 AM to 5:00 PM and Friday, 8:00 AM to 4:00 PM (extended hours when requested) Location: Orange Beach, AL Last Updated: March 9, 2026 Job Summary The Receptionist will deliver friendly, efficient, exceptional customer service and create a warm and welcoming atmosphere for all of our visitors. The Receptionist will operate incoming telephone system to answer incoming calls and direct callers to appropriate personnel by performing the following duties and completing a variety of administrative duties. Essential Job Tasks Additional duties may be assigned. Invites and welcomes on-site visitors in a professional and friendly manner, determines nature of business, and provides guidance and answers questions about organization. Operates incoming telephone system to answer incoming calls, determines purpose of calls, and transfers calls to appropriate personnel. Retrieves messages from university voice mail system and forwards to appropriate personnel. Monitors visitor access and issues passes as needed, announces visitors to appropriate personnel. Organizes, updates, and ensures the employee photo badges are accurate for all new hires, department transfers and/or employee separations within each department. Creates and prints memos, correspondence, reports, and other documents as necessary. Orders, receives, and maintains office supplies; receives invoices for services and products and process as appropriate. Performs other clerical duties as needed, such as filing, photocopying, and collating, while ensuring the reception area is well maintained and organized. Promotes, maintains and enhances workplace culture within Human Resource department and the university. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Computer - Knowledge of basic computer processes including word processing, web browsing, and Microsoft Office including Basic Microsoft Excel. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Skills Active Listening - Gives full attention to what other people are saying and taking time to understand the points being made. Organizational Support - Follows policies and procedures and supports the University’s goals and values. Interpersonal Skills - Communicates and interacts with people effectively while being aware of social perceptions. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Attention to Detail - Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed. Abilities Written Comprehension - The ability to read and understand information and ideas presented in writing. Problem Sensitivity -The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Customer Service - The ability to respond promptly to customer needs and manage difficult or emotional customer situations as they arise. Selective Attention - The ability to concentrate on a task over a period of time without being distracted. Teamwork - The ability to balance team and individual responsibilities and contribute to building a positive team spirit. Education & Experience High school diploma or the equivalent is required. Equipment Used Office equipment including computers, telephones, printers, and copiers. Software used includes Microsoft Word, Excel, Outlook, Zoom, and internal database software. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. When onsite the position is primarily within a climate-controlled environment within the lobby area of the University, mostly sedentary with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and computer use. Noise level is generally loud. Supervisory Responsibilities This job has no supervisory responsibilities. Pay Transparency Statement In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contac t CSU-Recruiting@columbiasouthern.edu. #J-18808-Ljbffr