Position Summary

The Recovery Support Services Program Director provides leadership and oversight for MRC’s Recovery Support Services, with a primary focus on Recovery Coaching and RSN. The Director is responsible for day-to-day operations, staff supervision, program quality, compliance, data and outcomes reporting, and collaboration with community and funding partners. This position also includes carrying a limited RSN caseload, especially during times of high demand or staffing transitions, providing direct person-centered recovery support services.

Key Responsibilities

Program Leadership & Operations:

·         Oversee daily operations of the Recovery Support Services (RSS) program, ensuring a safe, welcoming, recovery-positive environment.

·         Manage referrals, intakes, service planning, documentation, and coordination with community providers.

·         Develop, implement, and update program policies, procedures, and workflows.

·         Coordinate recovery groups, workshops, and activities that support wellness, skills-building, and community connection.

·         Carry a limited RSN caseload, including navigation, recovery planning, advocacy, linkage to resources, follow-up, and accurate documentation.

Staff Supervision & Team Culture:

·         Supervise Recovery Coaches and Recovery Support Navigators, including hiring, onboarding, training, scheduling, and performance evaluation.

·         Provide regular individual and group supervision, coaching, and feedback to staff.

·         Foster a collaborative, respectful team culture grounded in recovery values and mutual support.

Compliance, Data & Quality Improvement:

·         Ensure compliance with all contractual, regulatory, and reporting requirements (including grant and insurer expectations, as applicable).

·         Oversee accurate, timely data entry and documentation in electronic systems.

·         Track key metrics and prepare reports for leadership and funders.

·         Lead or participate in quality improvement initiatives, including using participant feedback to strengthen services.

Community & Systems Collaboration:

·         Build and maintain collaborative relationships with treatment providers, hospitals, courts, housing agencies, and other community partners.

·         Represent MRC at community meetings, coalitions, and events.

·         Support outreach strategies to increase awareness and accessibility of recovery services.

Fiscal & Administrative Responsibilities:

·         Participate in program budget planning and monitoring.

·         Collaborate with administrative/billing staff on documentation or billing-related matters.

·         Assist with grant management tasks related to Recovery Support Services as needed.

Minimum Qualifications

·         Bachelor’s degree in human services, social work, psychology, public health, or closely related field (required).

·         Master’s degree preferred.

·         3–5+ years of experience in substance use/recovery support, behavioral health, or a closely related setting.

·         2+ years of supervisory or leadership experience (formal or informal) overseeing staff and/or programs.

·         Strong understanding of recovery-oriented, person-centered, and trauma-informed approaches; familiarity with harm reduction principles.

·         Experience working with individuals with substance use disorders and co-occurring mental health conditions across diverse cultures and backgrounds.

·         Advanced proficiency with computer applications is required, including Microsoft 365 (Outlook, Word, Excel, Teams/SharePoint) and comfort with electronic records and data systems.

·         Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.

·         Strong written and verbal communication skills, including documentation and report writing.

Preferred Qualifications

·         Lived experience of recovery from substance use and/or co-occurring mental health conditions, with willingness to use that experience appropriately in a professional role (strongly preferred, not required).

·         LICSW, LMHC, LADC, or other relevant behavioral health licensure (preferred).

·         Experience with grant-funded and/or Medicaid-funded programs, including documentation and compliance.

·         Knowledge of local recovery and treatment resources in North Central Massachusetts.

Schedule & Work Conditions

Primarily weekday, daytime hours, with occasional evenings and/or weekends for events or special activities. Based at 106 Carter St, Ste 40, Leominster, MA, with some local travel for community meetings, outreach, and trainings.