Regional Human Resource ManagerThe Regional Human Resource Manager works closely and consultatively across the Operations team and People team regarding organizational effectiveness, managing talent and providing Speak Up, performance management and HR functional support. This role will ensure all aspects of venue support are thoughtfully implemented and supported in accordance with company policy. In addition, this role will role models all aspects of the Topgolf culture, ensuring Playmakers at all levels of the organization are treated with dignity, respect and fairness. This role reports to the Senior Manager, HR Business Partner. Must have experience supporting the state of California or live in the West Coast Market.Key Areas of Responsibility:Driving Organizational Effectiveness 25%Build strong relationships with all functional partners and serve as a trusted advisor.Continue to develop an engaging and inclusive work environmentSupport engagement survey communications and work directly with venue leadership and to drive engagement action planning.Effectively support key organizational changes to maximize operations performanceActively remain up to date on any changing/ developing HR- related trends and industry best practices. Share learnings with leaders and peers.Managing Talent - 25%Act as thought partner to implement talent strategy that builds capability and drives performance to achieve business strategy and objectives.Partner with Operations leadership to drive effective internal development and succession planning processes resulting in stronger bench across departments.Ensure all aspects of the Playmaker life-cycle are managed appropriately, including promotions, transfers, resignations, and terminations.Provide thought leadership with talent acquisition team to grow talent pipeline and needed business capabilities.Partner with other People team functions on internal people moves and collaborate on best practices.Dotted line reporting responsibility for the venue Office Manager roles in regions supportedSpeak Up, Performance Management and HR Functional Support 50%Investigate employee relations concerns, ensuring fairness, consistency and compliance with Company policies and state and federal laws. Provide support to Playmakers at all levels of the organization, to ensure that potentially complex Employee Relations (i.e. harassment, discrimination, retaliation, ADA, FMLA, Wage and Hour, EEOC, DOL) matters are handled appropriately and investigated timely and effectively.Partner with venue leadership to ensure performance management issues are addressed in a fair and consistent manner.Ensure all investigations are memorialized and documented in the case management system in a timely manner. Use data, metrics and experience to identify trends and areas of opportunity. Partner with Sr. Manager, Director and senior level venue leadership to provide guidance, solutions and actionable feedback to support a highly engaged Playmaker populationPartner with L&D to develop trainings needed based on current trends and patterns in employee related issuesSupport the LOA and Accommodation process, in partnership with the Leaves Team and HR ComplianceEstablish and effectively build relationships with partners across the organization to ensure close alignment regarding People Team support and administration; this includes performance management, recruitment, talent development, compensation, merit process, benefit administration and other areas as needed.Knowledge, Skills and Abilities Required:Strong problem-solving, conflict resolution, and communication skillsDemonstrate high level of capability in change managementAssess sensitive and complex employee relations issues in a confidential and objective mannerStrong organizational skills and attention to detailUse sound judgement and strong decision-making skillsRemain accountable for high personal and professional standards of conduct.Prioritize and manage multiple projects in a fast-paced environmentDemonstrate strategic thinking and analysis to align People Team initiatives to business objectivesBuild partnerships and establish rapport and credibility at all levelsObjectively coach Playmakers and leaders through complex and difficult issuesAbility to function independently and problem solveProficiency in Microsoft Office (Excel, PowerPoint, Word)Other Requirements:Position is based remotely with at least 10 - 25% travel required (Based on business need)Must have experience supporting the State of California or live in the California market.Restaurant/hospitality/retail experience preferredBachelor's degree in human resources, or related fieldFive or more years' experience in HR or related disciplines