Regional Service Manager

THE TEAM YOU WILL BE JOINING

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• Join a growing healthcare manufacturing organization focused on improving patient outcomes through innovative products, services, and customer solutions.
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• Become a key leader within the Service organization, helping deliver exceptional experiences for customers across an assigned region.
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• Partner cross-functionally with Sales, Operations, Distribution, and business leaders to enhance service delivery and support organizational growth.
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• Lead and develop a team of remote technical service professionals while building a culture centered around accountability, collaboration, and continuous improvement.
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• Help shape scalable service processes that improve efficiency, strengthen customer partnerships, and support long-term success.
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• Play a critical role in advancing service operations within a company committed to innovation and excellence.
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WHAT THEY OFFER YOU

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• The opportunity to own a significant service region and make a measurable impact on customer experience and operational performance.
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• A leadership position where you can coach, mentor, and develop a team of technical professionals.
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• The ability to influence service strategy, improve processes, and implement solutions that drive meaningful results.
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• Exposure to cross-functional initiatives, customer relationships, and high-impact operational projects.
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• A collaborative environment where your leadership, ideas, and expertise are valued.
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• The opportunity to grow your career with an organization that is investing in its people, customers, and future growth.
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WHERE THIS SITS

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• Primarily remote in PST with 30-50% travel across the west coast
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WHAT YOU WILL DO

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• Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.
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• Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.
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• Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.
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• Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.
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• Manage regional resources, budgets, and priorities to align with business goals and customer needs.
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• Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships.
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THE BACKGROUND THAT FITS

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• 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.
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• Proven experience leading and developing remote or geographically dispersed teams.
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• Strong background in process improvement, project management, and operational excellence.
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• Ability to balance strategic planning with hands-on execution in a dynamic environment.
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• Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.
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• Bachelor’s degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.
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