Registration Services Representative

Job SummaryThe Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as referral to appropriate clinical or financial staff when necessary.Principal Duties and ResponsibilitiesRespects patient confidentiality at all times.Carefully performs system searches for all patients.Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers.Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology.Provides constructive ideas, suggestions and feedback in a positive manner.Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.Performs other duties as assigned.Qualifications High School Diploma/GED Required Prior healthcare experience preferred. Basic computer knowledge and the ability to navigate through multiple screens. Prior customer service experience, preferably in a call center environment.Skills/Abilities/Competencies Error-free spelling/grammar. Excellent customer service skills, strong communication, interpersonal and team skills. Ability to exercise judgment in dealing with sensitive, confidential information. Detail-oriented with the ability to enter information accurately on paper and into the system. Ability to handle a high volume of calls and work in a fast-paced environment.Additional Job Details (if applicable)Remote TypeRemoteWork Location399 Revolution DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)EEO Statement:Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.