Overview

We are seeking a responsive and empathetic Claims Service Representative to assist clients throughout the claims process. You’ll ensure timely communication, accurate documentation, and a smooth experience for customers managing insurance-related claims.

Responsibilities

• Guide customers through claims procedures and requirements

• Collect and verify necessary documentation

• Maintain updated records in claims management and CRM systems

• Escalate complex or urgent cases to appropriate teams

• Provide compassionate and clear communication throughout the process

Qualifications

• Experience in claims processing, insurance, or customer service preferred

• Excellent communication and documentation skills

• Strong problem-solving and follow-up abilities

• Familiarity with CRM and digital document tools

• Calm and composed under pressure

Benefits

• Remote work environment

• $20–$22 per hour

• Health insurance (full-time only)

• Paid time off (full-time only)

• Training and process documentation provided