Remote Customer Service Representative - Bring Your Own Device (BYOD) Required - READ CAREFULLY

We are currently hiring Customer Service Representatives to provide remote support to individuals seeking health care coverage through a state-based health insurance marketplace. In this phone-based position, you’ll guide consumers through the application and enrollment process, answer questions, and deliver exceptional service from the comfort of your home. If you're dependable, detail-oriented, and equipped to work remotely, we want to hear from you!

Schedule:
Training/Residency: Monday – Friday, 8:00 AM – 4:30 PM ET (5 weeks)
100% attendance is required for training and residency. Absences may result in removal from the project.
Non-peak Season (Regular Hours): Monday – Friday, 8:00 AM – 5:00 PM ET
Peak Season (Open Enrollment): Sunday: 9:00 AM – 5:00 PM; Monday – Friday: 8:00 AM – 8:00 PM; Some Saturdays may be required

Key Responsibilities
- Answer inbound and outbound calls to assist customers with health insurance applications, eligibility, and enrollment.
- Explain options and process life events, changes, and coverage adjustments.
- Maintain accurate documentation of each interaction.
- Escalate issues as necessary and route calls appropriately.
- Provide support in compliance with privacy and confidentiality standards.
- Attend scheduled training and team meetings to stay current on program updates.

Qualifications
-High school diploma or equivalent required.
-6 months to 2 years of experience in customer service or call center roles.
-Excellent communication, problem-solving, and data entry skills.

Remote Work Requirements
- Location: Remote (Contiguous U.S. only)
- Equipment (BYOD):
* Operating System: Windows 10 or MacOS (10.15 or newer)
* Internet Speed: Minimum 25 Mbps download (50 Mbps if shared), 5 Mbps upload (10 Mbps preferred)
* Connection: Ethernet (wired) connection only – mobile hotspots and Wi-Fi not supported
* Headset: USB-wired headset with microphone and noise suppression (no Bluetooth)
* Webcam: Required for training, meetings, and Real Job Preview sessions
* Workspace: Quiet, private area free from distractions

Hiring Process
- Participate in a "Day in the Life" preview to understand expectations and determine role fit.
- Complete background screening, including employment and education verification, criminal record checks, and government exclusion lists.
- Provide proof of system compatibility and internet speed if requested.

This is an excellent opportunity for customer-focused professionals looking for remote work in a structured and supportive environment. If you have the right tools and mindset to deliver top-tier service from home, apply now to begin your journey!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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This company offers growth and a great group of people to work with.