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Remote Member Services Supervisor: Lead, Coach & Elevate CX

  • Job type Posted on: Jul 14, 2026
  • Experience level JobsInMass.com
  • Employment type Boston, Massachusetts
  • Employment type Remote
  • Salary Full-time
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Job Title :

Remote Member Services Supervisor: Lead, Coach & Elevate CX

Job Type :

Full-time

Job Location :

Boston Massachusetts United States

Remote :

Yes

Jobcon Logo Job Description :

View Full Description
is seeking a Supervisor of Member Services to lead the Advocate team, manage daily operations, and drive a high standard of member support. You will coach staff, monitor KPIs, and ensure HIPAA compliance while coordinating with IT for smooth tool usage. The role emphasizes training, process improvements, and cross-team collaboration to enhance customer experiences and meet corporate goals. #J-18808-Ljbffr

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Jobcon Logo Position Details

Posted:

Jul 14, 2026

Reference Number:

14660_85ACCD2AC1779E805EBB87A373C532B4

Employment:

Full-time

Salary:

Not Available

City:

Boston

Job Origin:

APPCAST_CPC

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is seeking a Supervisor of Member Services to lead the Advocate team, manage daily operations, and drive a high standard of member support. You will coach staff, monitor KPIs, and ensure HIPAA compliance while coordinating with IT for smooth tool usage. The role emphasizes training, process improvements, and cross-team collaboration to enhance customer experiences and meet corporate goals. #J-18808-Ljbffr

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