OnBase System Administrator

Duration 12+ Months

Remote - with the need to come to the office when needed

***This position is mostly remote with the need to come to the office when needed (1920 Technology Parkway, Mechanicsburg, PA 17050). Candidates are preferred to reside within the Greater Harrisburg/ Mechanicsburg/ Central PA Area to be considered for this position.***
***The individual is required to pick up commonwealth-issued equipment and do badging the first day.***
***There will be an initial Teams interview, potentially followed by an in-person interview.***

Daily Responsibilities
1. Provide technical support to end users in a timely fashion
2. Work as a team member with additional System Administrators, Project Manager, Business Analysts, and other roles within the Bureau of Information Technology
3. Prioritize daily tasks, live production issues, projects, and customer support
4. Review current processes, hardware, and software to ensure resources are functionally properly and efficiently. Validate technical specifications and infrastructure requirements.
5. Assist with planning, setup and configuration of the infrastructure architecture, server hardware and operating systems as required
6. Review available software maintenance/upgrades, plan for and perform software maintenance and upgrades as required during scheduled, off-hours maintenance windows
7. Design, develop, test, and migrate new project solutions or enhancements to existing solutions across SIT, UAT, Production environments
8. Document, evaluate, prioritize, and resolve defects
9. Respond to and resolve issues reported during normal business operational hours and off-hours
10. Monitor operations and capacity to ensure optimum performance
11. Create documentation of system changes or existing processes and distribute to appropriate parties
12. Work with DOC/PBPP OnBase Support Vendor (currently Keymark) for technical support as needed
13. Assist with discovery and documentation of business requirements for new OnBase solutions
14. Assist with training identified subject matter experts
15. Communicate system downtime and project deployments with business owners and end users
16. Understand, maintain and enhance external integrations within OnBase

Regards

Ravi 223-234-1750