Remote Training & Quality Manager I

Convergys is seeking a Manager I, Training & Quality to oversee analysis, scheduling and implementation of classroom training and Transactional Monitoring for multiple client programs. The role leads a Training and Quality team across sites/geos, focusing on cost reduction and performance improvement. The candidate will supervise staff, maintain performance metrics, and collaborate with stakeholders to design and deliver training solutions. Occasional travel may be required. #J-18808-Ljbffr