Renewal Coordinator

Job Title: IDOI - Renewal Coordinator

Location: 311 W Washington St., Ste 103, Indianapolis, IN 46204

Contract

• Accept and review license renewal and reinstatement applications.

• Review civil, criminal, and administrative background documents to determine eligibility for license renewal.

• Maintain compliance with state laws, rules, policies, and procedures governing licensing renewals and reinstatements.

• Work with the IDOI Enforcement Division, Vertafore/Sircon, NIPR, FINRA, and other state departments of insurance to verify possible disqualifications.

• Utilize MyCase.in.gov, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBiz, FINRA BrokerCheck, and other databases to review renewal applications.

• Process license reinstatement waiver forms required for producers to take the IDOI Laws & Regulations exam.

• Advise candidates on reinstatement processes and requirements and track their progress.

• Maintain the IDOI licensing renewal and reinstatement webpages.

• Work with system vendors to troubleshoot system errors, address licensing concerns, and implement system or process improvements.

• Manage communications with internal and external stakeholders regarding licensing renewal and reinstatement questions, concerns, and initiatives.

• Review continuing education (CE) due-date extension forms and CE retirement exemption forms with the manager.

• Serve as a backup for the receptionist, as needed.

• Strong customer service experience in a business/professional environment - 2 years.

• Practical knowledge of MS Office, Word, Excel, and Teams - 2 years.

• High school diploma.

• Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty) - Highly desired.

• Prior experience working in a call center setting - Highly desired.

• On-site position.

• 40 hours per week, Monday through Friday.

• Working hours: 8:00 AM to 4:30 PM.

• Half-hour unpaid lunch break.