Resident Manager II Apply
RESIDENT MANAGER II
$38,160.34 - $72,215.36 Annually (DOQ)
PLUS, FREE APARTMENT/RENT/UTILITIES
Regular Position
Positions located in East Los Angeles, South Los Angeles, and Valencia
Other positions may become available in Los Angeles County
The Los Angeles County Development Authority (LACDA) is a dynamic and innovative local government agency created in 1982 by the Los Angeles County Board of Supervisors. The agency is an industry leader in four core service areas: affordable housing, and community, economic, and housing development. Funded primarily with federal grants, the LACDA prides itself on sponsoring new solutions to local issues and forming partnerships with private and public agencies. To learn more about the agency's work in support of its mission to Build Better Lives and Better Neighborhoods, please visit www.lacda.org
The LACDA Housing Operation Division serves as the second largest public housing agency (PHA) in Southern California and receives funding from the U.S. Department of Housing and Urban Development (HUD) to maintain and manage public and affordable housing located throughout Los Angeles County. LACDA owns and operates 3,229 public and affordable units located on 68 sites, with its three major public housing sites being Carmelitos, in North Long Beach (713 units); Nueva Maravilla, in unincorporated East Los Angeles (504 units); and Harbor Hills, in the City of Lomita (301 units). The remaining senior and family housing units are located throughout all five Los Angeles County Supervisorial Districts.
POSITION OVERVIEW
The vacancies are located in East Los Angeles, South Los Angeles, and Valencia. The Resident Manager is required to reside on-site and is responsible for managing subsidized housing developments that are owned and maintained by the LACDA. A Resident Manager performs tasks in support of the daily operations of each housing complex, including processing annual and interim certifications required for the public housing program, interacting with tenants, supporting staff and management, and attending resident meetings
Resident Managers generally work from 8:00 a.m. to 5:00 p.m. and are required to respond to after-hour emergencies, and/or work nights and weekends, as needed. Occasionally, Resident Manager's may be assigned to assist and work at other housing developments.
The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Oversees the day-to-day operations of assigned properties, including tenant relations, eligibility, recertification, lease compliance, and office management.
- Serves as the primary point of contact for tenants, landlords, and service providers.
- Performs interim and annual review of residents eligibility to remain on an appropriate Authority program; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required; notifies residents of changes.
- Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
- Coordinates and conducts interview processes with applicants and residents; accepts applications, schedules interviews, and screens applicants and residents; ensures applications, recertifications, and supporting documentation are accurate and up to date.
- Enforces compliance with lease agreements, Authority regulations and various program rules; explains new or revised policies, procedures, laws or ordinances.
- Shows rental units and completes move-ins of new residents, including preparation of leases.
- Participates in annual property inspections and conducts patio inspections to ensure adherence to established standards; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
- Enforces all applicable provisions under the lease agreement, reports lease violations and/or criminal activity and counsels residents regarding lease compliance.
- Serves as a liaison with a variety of public and private organizations, community groups, and social service agencies to ensure resident needs are met and to promote self-sufficiency and stability.
- Maintains liaison with maintenance staff and contractors to maintain the upkeep of assigned properties and address specific maintenance needs or coordinate recurring maintenance inspections and services.
- Maintains accurate and detailed records and files, including incident reports; updates information, researches discrepancies, and performs data entry; maintains documentation for property and case management activities.
- Drives to assigned housing developments to perform unit and building inspections, respond to incidents, serve notices, respond to complaints, and provide access to contracted vendors.
- Performs other related duties as assigned.
- High school diploma or GED equivalency
- Two (2) years of professional experience in residential property management, housing assistance programs, or social services programs.
Desirable Qualifications are used to identify relevant knowledge, skills, and abilities as determined by business necessity. These criteria are considered desirable qualifications and are not intended to serve as minimum requirements for the position. Applicants who possess these qualifications will not automatically be selected.
- Experience utilizing software systems related to property management, housing management, and/or social services systems to determine public benefits.
- Experience utilizing Laserfiche or other digitizing software for records management and retention.
- Bilingual in English and Spanish is highly desirable
Knowledge of:
- Principles and practices of tenant retention and relations.
- Methods and practices used in housing assistance and/or social service programs.
- Eligibility, recertification, and case management practices and procedures as they pertain to assigned housing assistance programs and services.
- Record-keeping principles and procedures.
- Applicable local, state, and federal laws, and rules related to property management
- Applicable business software applications such as Laserfiche and Yardi
- Analyzing situations, identifying problems, and developing and recommending solutions
- Exercising sound judgment and critical thinking in making decisions
- Communicating clearly and effectively orally and in writing
- Interacting professionally with various individuals from diverse backgrounds
- Perform on-site property management duties including responding to urgent resident requests for assistance
- Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision
- Use office equipment, computers and software programs relevant to work performed.
- Maintain accurate files and records
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
- Maintain confidentiality of sensitive personal information of applicants, residents, and/or tenants
- Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed
- Establish, maintain, and foster positive and effective working relationships.
- Travel to offsite locations
- Safely operate LACDA vehicles
Equal Opportunity
Los Angeles County Development Authority (LACDA) is an equal opportunity employer. We are committed to creating a workplace culture that embraces diversity, equity, and inclusion to advance our mission of building better lives and better neighborhoods.
Reasonable Accommodation
If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA), please call Los Angeles County Development Authority, Human Resources at (626)586-1687 or via email at hr.recruiter@lacda.org.
Application Process
To be considered, all applicants are required to apply online by the filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job. In the Work Experience section of the application, applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position. Each job held must include the dates of employment, name and address of the employer, position title, hours per week, and supervisor. Please note resumes will not be reviewed to determine qualifications.
Supplemental questions are considered a part of the application process and must be carefully answered. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the applicant's education, training, and experience. Depending on the size of the applicant pool, the supplemental questions may be used as part of the supplemental screening.
To receive credit for required education, applicants must attach a copy of their degree or official/unofficial transcripts. Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE).
Please include three (3) professional references in the \\\\\\\"Reference\\\\\\\" section of your application.
Failure to comply with this application process may result in disqualification.
Screening and Selection Process
Following the review of application materials, the most qualified candidates will be contacted via email and text messaging, if elected, for an assessment test and/or interview. Please check the email account provided on the application for important communications regarding the status of your application and/or next steps.
Salary compensation is dependent on qualifications (experience, education, knowledge, skills, and abilities). Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.
Conditions of Employment
Candidates selected from the process will receive a conditional offer of employment contingent upon successful completion of satisfactory reference checks, a post-offer medical examination, and criminal background check. Background check information will be considered in determining the applicant's suitability for the position.
Candidates must possess a valid California Class C Driver's License, an acceptable driving record, and must comply with the LACDA's Motor Vehicle Safety Policy during employment.
Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.
Proof of authorization to work in the United States will be required at the time of hire.
Employment with the LACDA is at-will and may be terminated at any time with or without cause.
FILING DEADLINE: FEBRUARY 15, 2024 @ 11:59PM
APPLY IMMEDIATELY, POSITION MAY CLOSE WITHOUT PRIOR NOTICE.
RECRUITMENT NUMBER: 24012
APPLY IMMEDIATELY, POSITION MAY CLOSE WITHOUT PRIOR NOTICE.
RECRUITMENT NUMBER: 24012
